Senior Software Engineer

Job Description

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies.

Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful.

As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency!

What You Get To Do Every Day

• Lead the design and development of complex, scalable frontend features to modernize our largest monolithic application using React, Redux, TypeScript, and GraphQL.
• Collaborate closely with a diverse group of teammates including product managers, designers, backend engineers, and other stakeholders to deliver exceptional user experiences that make a real difference.
• Own the frontend architecture and promote best practices around component design, state management, and performance optimization.
• Mentor and support engineers at all levels, fostering an inclusive culture of learning, growth, and technical excellence.
• Conduct thoughtful code reviews and champion high standards for code quality, testing, and documentation.
• Identify and address frontend performance bottlenecks, accessibility considerations, and usability challenges to ensure our products are robust, inclusive, and accessible to all users.
• Influence product and technical roadmap decisions with a focus on sustainability, scalability, and maintainability of frontend systems.
• Advocate for and evangelize modern frontend development practices across the engineering organization.
  
  

What You Bring To The Role

• 4 to 7+ years of professional experience specializing in frontend software development, ideally within SaaS or large-scale web applications.
• Deep expertise in JavaScript, TypeScript & GraphQL, with strong experience in React and its ecosystem (Redux, React Router, hooks, etc.). With a strong understanding of frontend architecture, component-driven development, and state management patterns.
• Experience with frontend performance tuning, accessibility standards (WCAG).
• Passion for writing clean, maintainable, and well-tested code, including unit, integration, and end-to-end tests.
• Proven ability to lead technical discussions, make architectural decisions, and mentor engineers with empathy and clarity.
• Comfortable working in Agile teams that value collaboration, open communication, and continuous feedback.
• Excellent verbal and written communication skills, able to explain complex technical concepts in an approachable way.
  
  

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.