Senior Sales Support Staff (ERO)

• Purpose
  
  
  

Responsible for billing and invoicing activities in the branch. Also responsible for following up for timely collections from customers (as per contractual terms and conditions) and resolution of any queries regarding billing and payments

• Key Responsibilities
  
  
  

Responsibilities

• Coordinate with the Branch Finance & Accounts Team for timely generation of bills for the branch customers
• Verify all bills/ invoices as per Blue Dart norms prior to forwarding to clients
• Ensure timely dispatch of bills to customers as per schedule
• Follow up with customers for bill receipt
• Customize bills as per forms/ formats required, contractual terms and conditions, customer requirements, etc.
• Coordinate with Finance Teams for resolution of any queries/ issues regarding billing; Ensure that disputes (if any) are closed before the payment date
• Work closely with the sales teams to ensure timely collections from customers as per the raised bills
• Follow up with customers in cases of pending payments / short payments / part payments
• Report reporting of invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis
• Key Result Areas and Key Performance Indicators
  
  
  

S. No

Key Result Areas

Key Performance Indicators

Timely completion of billing and invoicing processes and reporting

• Ensure adherence to timelines set for billing at the Branch in terms of
• Collation of billing data
• Customization of bills
• Dispatch of invoices to customers
• Collection of payments
• Reporting to Branch Finance Team, etc.
  
  
  

Accurate billing and customization

• Accuracy in bills/ invoices generated
• Number of instances of errors in customization of invoices (as per customer contract and conditions)
  
  
  

Timely receipt of payments from branch customers

• % of payments received as per defined timelines