Senior Program Director- Global Capability Center (GCC) (PPM CoE)

Senior Program Director

(Global Capability Center)

Location: Hyderabad

Overview

Join Cognizant as an inspiring leader within the Program & Project Management community. This key role is responsible and accountable for Program Management activities associated with large-scale, complex, multi-service (Application Development and Maintenance, Infrastructure, Business Process, and Digital) programs delivered via offshore delivery centers (e.g., GCC). Successful candidates will not only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships required for successful program delivery.

Key Responsibilities

• Establishes, executes, and oversees program governance (i.e., stakeholder management, communication ceremonies, benefits management, change management, scope management)
• Leads the design, build-out, transition, and operation and continuous improvement of a Global Capability Center
• Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs)
• Ensures tracking/measurement and progress against established measures and metrics (e.g., bid vs did, SLA, and any other operational or contractual measures)
• Provides insights on improvements while ensuring adherence to operational best practices
• Drives optimal business value through scope management, change management, and communication ceremonies
• Supports pursuits (and/or runs them as programs) as required
• Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opportunities for the client
• Establishes and builds relationships with client and other stakeholders for program and portfolio
• Leads team by supporting and driving career growth, personal/team development, well-being, diversity, and inclusion
• Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools)
• Owns the "activation" (or initiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent
  
  

Required Qualifications

• 18-20 years in strategy, operations, process consulting, stakeholder management, project/ program delivery within legacy modernization or digital transformations
• Project/Program training and certifications (PMI/SAFe 5.0/Prince II)
• Experience in the set-up and operation of offshore delivery centers
• Experience in delivering at least 4 or more complex programs involving teams across multiple geographies
• Experience in senior stakeholder management, communication, and relationship
• Experience being part of deal solutioning and identifying relevant risks
• Can present solutions from the Program Management standpoint
• Experience in managing client stakeholders across IT, VMO, and business
• Adept with multicultural; multi-geo working teams and stakeholders
• Experience in contract management
• Program delivery experience involving 3 or more service lines
• Experience in delivering Transformational commitments, productivity goals, and offshoring commitments
• Experience in delivering domain capability services or niche technology capabilities or new technologies to the market
• Experience in leading/managing structured deals, takeover/acquisition, or divesture programs
  
  

Required Education: MBA or Master’s degree strongly preferred; Bachelor’s degree required

Work Authorization: Must be legally authorized to work in India without the need for employer sponsorship, now or at any time in the future.