Senior Product Support Engineer (L2)

Company Overview

We are a global fintech leader in securities finance, driving industry transformation through innovative, market-leading technology. Our SaaS solutions and tailored services support financial institutions across every stage of the securities finance lifecycle from trading and post-trade processing to data, analytics, regulatory compliance, and end-to-end securities finance platform delivery.

Trusted by over 190 institutions in more than 30 markets worldwide, we help clients streamline operations, meet regulatory requirements, and unlock valuable market insights.

Team Overview

Join our Product Support Team in Chandigarh as a Senior Product Support Engineer (L2). This is a hands-on technical role responsible for resolving complex production issues, driving timely incident response, and directly supporting clients and internal teams.

The team plays a critical role in ensuring system stability and client satisfaction across EquiLend’s products. If you bring experience in SQL, Unix, and strong experience Incident Response, and thrive in a fast-paced, client-facing environment, we’d love to hear from you.

Role Responsibilities

• Take ownership of high-priority production incidents and drive rapid resolution in coordination with internal and client stakeholders
• Troubleshoot and resolve complex business queries in live environments using SQL and Unix tools
• Lead and contribute to knowledge-sharing initiatives by documenting recurring issues, solutions, and best practices Collaborate with Development and DevOps teams to automate monitoring and incident recovery processes
• Play a key role in project go-lives, including execution, monitoring, and issue triage
• Develop and enhance advanced SQL scripts and automation tools to support faster diagnostics and recovery
• Mentor junior engineers on troubleshooting techniques and incident handling best practices
  
  
  

Required Skills

• 3-7 years of commercial experience in application or product support roles
• Experience with SQL and Unix for analysis and Unix-based troubleshooting
• Demonstrates deep understanding of incident response workflows, including root cause analysis and client communications
• Prior experience in the Financial Services or trading domain is highly advantageous
• Ability to communicate clearly and confidently with both technical teams and client contacts
• Demonstrates strong problem-solving abilities in production-critical environments
• Comfortable working in Agile environments and contributing to continuous improvement initiative
  
  
  

Role Location Benefits

• Hybrid Working: You can work remotely for up to 50 days each year.
• Variable Pay: Performance related variable pay award is available to reward your performance and contributions to the company’s success.
• Generous Vacation Days Per Year: Take advantage of 30 vacation days annually, plus public bank holidays.
• Family Health Insurance Coverage: Comprehensive health insurance coverage for you and your dependents available from your first day.
• Personal Accidental Injury Insurance: Feel secure with personal accidental injury insurance provided from the start of your employment.
• Annual Team Building Retreat: Participate in an annual team-building retreat at a new and exciting location each year
• Relocation Assistance: If you’re relocating from more than 40 miles away, we provide hotel accommodation and travel ticket reimbursement to help ensure a smooth transition.
  
  
  

Diversity & Inclusion

At EquiLend, we are committed to fostering an inclusive and diverse workplace where everyone is respected and valued. We believe that a variety of perspectives drives innovation and strengthens our success. If you require any reasonable accommodations during the interview process, please let us know - we’re here to support you.