Senior Product Quality Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Summary

Job Description

Your work will involve direct interactions with internal and external customers for full Product life cycle support. As a Senior Quality Engineer, you will implement preventive quality actions to build quality into product and process designs, will develop, evaluate, revise, and apply technical product quality protocols/methods to support field complaint problem solving, cause failure part analysis, Continuation engineering projects and continuous improvements. You will be part of a matrixed and environment.

You will report to the Team Lead, Product Quality

You will work in Onsite work mode based in our Chennai plant in Kancheepuram, India.

Your Responsibilities

Product/Process Design and Development

• Verify that customer requirements are embedded into product/process/solution design.
• Voice of the Customer Warranty and Metrics analysis to identify opportunities to reduce COPQ Year over Year.
• Develop product quality plans, Support Failure mode and effect analysis and control plans by following templates and guidelines. Includes inspection criteria, process validation and test, data collection and reporting strategy.
• Embed Quality verifications into process design and development stages by applying templates and guidelines (including assessing quality and volume capability).
• Support/conduct product and process validation(pilot), applying templates and guidelines.
• Participate in feedback assessment and corrective action activities (closed loop).
  
  

Product Testing

• Verify that risk-based elements are incorporated into test procedures and strategy.
• Verify test results have been evaluated.
• Support assessment activity and verify that the quality anomaly process is implemented.
• Drive, ensure and/or monitor corrective and preventive actions, ensuring the team is learning from the issue and that the learning is considered in future design.
  
  

Customer Issue Management

• Understand product functionality and root cause analysis process.
• Lead issue to resolution cycles and guide field action (includes turnaround time, cause, follow-up, communicate lessons learned).
• Define and monitor corrective and preventive action (closed loop).
  
  

Risk and Compliance

• Ensure a risk mitigation plan is in place when material risks are identified.
• Perform regular Quality audits, prepare reports and corrective action requests and follow-up.
  
  

Analytics and Data Management

• Monitor dashboards, metrics and KPIs, and data validation.
• Identify opportunities to automate QA/QC processes applying technology and data capabilities.
  
  

The Essentials - You Will Have

• Bachelor's Degree in Electrical, Automation Engineering, or equivalent.
• Five years quality engineering experience in industrial area .Testing or product development experience.
• Experience of automation products, application.
• Be able to use a variety of quality engineering analytical tools such as Lean Six Sigma and problem-solving techniques such as 8 Disciplines (8D) to assure the early identification of cause and preventive solution of potential problems with current and new products, solutions, applications, and reliability.
• Be able to work within a matrix organisation on a global base.
  
  

The Preferred - You Might Also Have

Complexity

• Think about quality from a customer's application perspective.
• Decompose assignments, extract the important quality risks, and propose mitigation.
• Manage the quality programme for a large-scale project. Navigate thru company complexity.
• Sees the big picture (quality, cost, time to market) and guide focus and priority to actions that maximise quality while supporting our goals.
• Connect issues across projects and tasks, take appropriate action or escalate
  
  

Decision Making

• Act decisively and can navigate a team thru complex problems.
• Act decisively and takes appropriate steps enhance risks to quality, proposes solutions.
• Take a hard stand on decisions that impact quality
• Decisions About quality are and data driven.
  
  

Temperament

• Demonstrate confidence and maintain a positive demeanor during periods of uncertainty, pressure and conflict.
• Sorts through emotions and uses facts to guide discussion.
• Hold self and others accountable for keeping commitments, act with urgency.
• Can be positive and productive in where structure and process is not well defined.
• Is effective at task switching and is comfortable and in environments.
• Foster collaboration, communication and team building.
• Courageous agent of change and continuous improvement, comfortable taking risks.
  
  

Accept Role Requirements

• Work with a global team where off-hour meetings may be the norm.
• Accept feedback from multiple levels and take steps to incorporate feedback to improve performance
• Able to travel periodically to participate in needed project team meetings including planning sessions, reviews, and pilot runs with manufacturing or suppliers.
• Communicate up to the director's levels to discuss quality matters.
• Comfortable speaking in large groups
• Comfortable taking reasonable risks in situations where there is some level of uncertainty
  
  

What We Offer

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• and other local benefits!
  
  

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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