Senior Product Manager

Job Profile : Senior Product Manager- CC/ CX Team

Location: Bangalore | Karnataka

Years of Experience: 6 - 10 yrs

About The Team And The Role

If you are excited about leveraging AI to transform the way millions order food, groceries and utilities in India, we would like to have you join our team as a Senior Product Manager. This person will be responsible for leading one or more products & platforms in AI in respective businesses

Senior Product Managers at Swiggy work with various internal product teams, UX researchers/designers, data scientists, analytics, marketing and business to build a strategy and roadmap for their respective charter helping our power users find value and convenience in the most efficient manner leading to continued customer delight and seamless experiences

What will you get to do here?

• Build & own long-term vision, product roadmaps, competitive analysis, market & domain research, GTM to deliver significant business impact and customer delight for several consumer facing products of Instamart.
• Leverage and champion AI for respective businesses by collaborating with Engineers, Data scientists & Analysts to help build the next-gen consumer platform that unlocks long term value for our consumers.
• Collaborate with other product teams across the org to ideate and find win-win-win solutions on common objectives across Growth, Unit economics and Customer experience
• Build core product & UX offerings that offer hassle free and delightful buying experience to consumers
• Mentor and nurture team members at all levels to design and build differentiated experience to foster a culture of innovation & learning with high emphasis on sustainable rituals.
• Determine the targets / success metrics for the org based on the organizational strategy and be the custodian for these metrics.
  
  

What are we looking for ?

• Minimum 6 years of work experience in Product Management with extensive experience in B2C Apps and consumer side product management.
• Experience in building customer support products, like chatbot, service experience, agent tools
• Evidence of building using GenAI in their domain
• Proven track record of building and shipping high-quality data products in the areas of customer engagement / retention / conversion in large scale products that impact millions of users.
• Strong background in building products and applications using LLM's/Gen AI/Agentic AI/RAG
• You are consumer obsessed, but you can walk a tightrope balancing consumer delight with potentially orthogonal org goals
• Well versed with running experiments & is considered an expert in analyzing data, showcasing a deep understanding of the 360 degree interaction effects and potential long term impacts, has the ability to cull out the unknowns and hedge against them.
• Excellent problem solving, critical thinking, and communication skills. Highly customer-obsessed thinking with a deep understanding of customer needs and aspirations
• Ability to work under pressure and deliver tangible business impact in time-critical situations
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law