Senior Process Manager

Job Description

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems.The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

Senior Process Manager Roles And Responsibilities

• Understand the business model on why things are the way they are, ask relevant questions and get them clarified.
• Breakdown complex problems in small solvable components, to be able to identify problem areas in each component.
• Conduct cost/benefit analysis and feasibility studies for proposed projects to aid in decision-making.
• Facilitate the implementation of new or improved business processes and systems.
• Coordinate with business stakeholders to identify gaps in data, processes and suggest process improvements.
• Understand and follow the project roadmap, plan data availability and coordinate with the execution team to ensure a successful execution of projects.
• Prescribe suitable solutions with an understanding in limitations of toolsets and available data.
• Manage procurement of data from various sources and perform data audits.
• Fetch and analyze data from disparate sources and drive meaningful insights.
• Provide recommendations on the business rules for effective campaign targeting.
• Interpret analytical results and provide insights; present key findings and recommended next steps to clients.
• Develop tangible analytical projects; communicate project details to clients and internal delivery team via written documents and presentations, in forms of specifications, diagrams, and data/process models.
• Audit deliverables ensuring accuracy by critically examining the data and reports against requirements.
• Collaborate on regional/global analytic initiatives and localize inputs for country campaign practices.
• Actively work on audience targeting insights, optimize campaigns and improve comm governance.
  
  

Technical And Functional Skills

• Must Have
• BS/BA degree or equivalent professional experience required Degree.
• Minimum 7+ years of professional experience in advanced analytics for a Fortune 500-scale company or a prominent consulting organization.
• Experience in Data Extraction tools, Advanced Excel, CRM Analytics, Campaign Marketing, and Analytics knowledge – Campaign Analytics.
• Strong in numerical and analytical skills.
• Strong in Advanced Excel (prior experience with Google sheets is an added plus)
• Strong analytical and storytelling skills; ability to derive relevant insights from large reports and piles of disparate data.
• Comfortable working autonomously with broad guidelines.
• Passion for data and analytics for marketing and eagerness to learn.
• Excellent communications skills, both written and spoken; ability to explain complex technical concepts in plain English.
• Ability to manage multiple priorities and projects, aligning teams to project timelines and ensuring quality of deliverables.
• Work with business teams to identify business use cases and develop solutions to meet these needs using analytical approaches.
• Manage regular reporting and ad-hoc data extract from other departments.
• Knowledge on analyzing digital campaigns and the tools/technologies of performance marketing.
• Experience with Google sheet/Excel.
• Good To Have
• Hands-on experience in digital marketing and/or 1:1 marketing in any channel; expert level knowledge in database marketing and CRM.
• Working knowledge in data visualization tools (Tableau, QlikView, etc.).
• Working knowledge of analytical/statistical techniques.
• Experience in Hadoop environment – Hive, Presto is a plus.
• Experience in Python/R.
• Previous consulting experience is a definite plus.
  

About Us

At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.