Senior Process Executive - P&C

Job Summary

We are seeking a dedicated Senior Process Executive - P&C with 1 to 3 years of experience to join our team. The ideal candidate will have strong technical skills in MS Office and preferably domain experience in Auto - Claims and Property & Casualty Insurance. This is a work-from-home position with night shifts and no travel required.

Responsibilities

• Handle end-to-end processing of claims in the Property & Casualty Insurance domain
• Ensure accurate and timely processing of claims to meet client expectations
• Utilize MS Office tools to manage and document claim processes efficiently
• Collaborate with team members to resolve complex claim issues
• Provide exceptional customer service by addressing client inquiries and concerns
• Maintain up-to-date knowledge of industry regulations and compliance requirements
• Generate and analyze reports to identify trends and areas for improvement
• Assist in the development and implementation of process improvements
• Conduct regular audits to ensure adherence to company policies and procedures
• Train and mentor junior team members on best practices and procedures
• Communicate effectively with internal and external stakeholders
• Participate in team meetings and contribute to the achievement of team goals
• Support the team in achieving overall business objectives and targets
  
  

Qualifications

• Possess strong technical skills in MS Office including Excel Word and PowerPoint
• Have experience in Auto
• Claims and Property & Casualty Insurance is a plus
• Demonstrate excellent analytical and problem-solving abilities
• Exhibit strong attention to detail and accuracy in work
• Show proficiency in managing multiple tasks and meeting deadlines
• Display effective communication and interpersonal skills
• Have the ability to work independently and as part of a team
• Be adaptable to working night shifts and in a remote work environment
• Maintain a high level of professionalism and confidentiality
• Demonstrate a commitment to continuous learning and improvement
• Possess a customer-centric approach and a positive attitude
• Show willingness to take on additional responsibilities as needed
• Have a proactive approach to identifying and addressing issues.
  
  

Certifications Required

Certified Insurance Service Representative (CISR) or equivalent certification preferred.