Senior Process Analyst – LMS CSOD - Global HR Shared Services

Introduction

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts.

How You'll Make An Impact

• Handling queries on training enrollments
• Managing training schedules on LMS
• Reporting on training and e-learning administration
• Liaise with Trainers and participants
• Perform administrative tasks on LMS
• Employee profile management: Trouble shoot queries related to login/access roles/passwords
• Vendor management and Invoice Processing USA and UK
• Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements
• Compliance: Ensuring local and compliances of supporting countries are adhered
• Participation in internal and external audits
• Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology
• Knowledge of ERPs and Learning Management System - Preferably Cornerstone on Demand
• Must possess strong knowledge LMS Administration
• Prior HR transition experience
• Maintaining trackers
• Performing regular RCAs
• Adherence and regular revival of HRSS SOPs
  
  

About You

• Graduation and PG in HR will be a added advantage
• MS-Office, ERP, Reporting
• CSOD or any LMS tool
• Very Good Written & Verbal communication skills
• Good interpersonal skills
• Should be able to adapt quickly
• Stake holder Management
  
  

Additional Information

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.