Senior PC Technician

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company that focuses on innovative products that meet the needs of underserved patients. As an industry leader in providing unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and vast partner network to continually expand its broad commercial product portfolio and robust late-stage pipeline. The company’s patient-centric products span the cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, and have benefited millions of patients. For more information, visit www.azurity.com.

Azurity Pharmaceuticals is proud to be an inclusive workplace and an Equal Opportunity Employer. Azurity's success is attributable to our incredibly talented, dedicated team that focuses on benefiting the lives of patients by bringing the best science and commitment to quality into everything that we do. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization.

Brief Team/department Description

Our Digital team at Azurity is building new capabilities utilizing cutting-edge Research & Quality IT Systems. We are looking for a dynamic, change inspired, Individual self-driven hands-on Team Member.

Principle Responsibilities

• Handle the technical support through phone, email and chat options.
• Assisted personnel with installation, configuration, and ongoing usability of system hardware and software. Support for Apple and Windows workstations
• Troubleshoot the Active directory, M365, Entra ID, user access, and GPO issues.
• Troubleshooting the fundamental level application issues and escalating them to Level 2 support with notes.
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist employees with computer problems and answer their questions
• Conduct the daily health checks for network, applications, and security.
  
  

Qualifications And Education Requirements

• Excellent communication abilities and experience working with users in the USA and Europe.
• Bachelor’s degree in computer science, or electronics, M.Sc, MCA.
• At least 7 - 9 years of relevant hands-on experience with tech support
• Excellent written and verbal English communication skills
• Ability to work onsite during flexible hours to support India, US and EU operations
  
  

Preferred Skills And Experience

• Experiencing troubleshooting Windows OS 7, 8, 10, 11 and macOS
• The ability to learn on the fly
• Good experience with setup and support of Office 365
• Basic Experience with remote management solutions
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Knowledge of Networking equipment (switches, wireless, patch panels, VLAN routers, firewalls, VPN, etc.)
• A desire to help people Willingness to research and present solutions for users and internally
  
  

By applying for this role, you confirm that you are mentally and physically capable of fulfilling the job responsibilities detailed in the job description without any restrictions. If you have any concerns or even the slightest disability that may affect your ability to perform the job, please inform HR in advance.