Senior Operations Specialist

About Smartlead.ai

Smartlead is a cutting-edge platform designed to transform cold email outreach into a reliable revenue engine. We help businesses elevate their outreach, effectively engage prospects, and drive significant revenue growth. As a bootstrapped and profitable startup, Smartlead has ranked in the top 4% of the world's fastest-growing SaaS companies, according to ChartMogul.

About The Role

We're looking for a diligent Operations Executive with SaaS industry experience to join our team as a true operational generalist. This role involves managing day-to-day operations across multiple functions, from customer support to process optimization, while building dashboards to track key metrics and implementing automations to streamline workflows.

The ideal candidate will be hands-on with tools like Zapier, SQL, and analytics platforms, comfortable switching between strategic planning and tactical execution, and passionate about finding better ways to get things done. You'll work closely with the Head of Operations to identify bottlenecks, implement solutions, and ensure smooth operations as we scale.

What You’ll Do

• Analyze and streamline operations processes to improve efficiency and scalability
• Track, interpret, and report key performance indicators (KPIs) using dashboards and data tools
• Lead and deliver projects end-to-end, ensuring timelines, budgets, and outcomes are met
• Identify operational bottlenecks and implement sustainable, data-backed solutions
• Leverage automation and SaaS tools to improve workflows and reduce manual effort
• Communicate clearly and confidently across teams, sharing updates, risks, and insights
• Own vendor relationships, from contract negotiation to ongoing performance management
  
  

What Success Looks Like

• Operational Efficiency - Drive productivity improvements, cost reductions, and resource optimization gains
• Process Optimization Projects - Successfully deliver process improvement initiatives within timeline and budget
• Vendor Management Performance - Maintain high supplier scorecard ratings and achieve contract savings
• Stakeholder Management - Ensure high internal customer satisfaction and cross-departmental collaboration
• Cost Savings Achievement - Generate quantifiable financial savings from operational improvements
• Technology Implementation - Successfully deploy operational tools and automation solutions
• Business Impact - Directly contribute to revenue growth, market expansion, or customer acquisition
  
  

You’ll Excel If You Have

• 2–4 years of experience in fast-paced, high-growth SaaS or tech operations
• Proven track record in process design, project delivery, and stakeholder coordination
• Comfort working independently and managing shifting priorities with minimal hand-holding
• Hands-on experience with automation tools and dashboarding platforms (e.g., Notion, Airtable, Zapier, Retool, etc.)
• A bias for action, a sharp eye for inefficiencies, and a love for turning chaos into systems
• Excellent written and verbal communication skills across functions and levels
  
  

Why Join Smartlead.ai?

• Remote-first culture: Work from anywhere, as long as you get things done
• Zero fluff: High ownership, fast decisions, minimal bureaucracy
• People-first mindset: We care about performance and well-being
• Growth opportunities: As we scale, so do you