Senior Operations Manager

FlixBus is a leading global tech mobility provider, dedicated to delivering affordable & sustainable travel solutions.

As we expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven (Senior) Regional Operations Manager to help us drive operational excellence.

Based in Bangalore, this is an exciting opportunity to play a pivotal role in ensuring the seamless execution of our ground operational excellence, data analysis and vendor management processes!

Your Tasks – Paint the world green

• You will manage day-to-day interactions with operators, ensuring seamless service and supporting vehicle preparation and customization
• You will manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success
• You will build and nurture strong relationships with bus stations and operators, fostering collaboration and smooth operations
• You will monitor and improve operational KPIs, ensuring operators adhere to our processes and standards, while identifying and solving risks
• You will work with operators to optimize platform data and processes, gathering feedback to drive improvements
• You will support operators with training content for drivers, ensuring they provide excellent service and meet quality standards
• You will conduct and manage audits, as well as gather stakeholders’ feedback to ensure operators comply with safety regulations and operational standards
• You will travel across South of India (30% of time)
  
  

Your Profile – Ready to hop on board

• Bachelor's degree in business, engineering, or a related field
• 5-7+ years of work experience in operations management, ideally within rapidly scaling startups in transportation, logistics, mobility, or delivery sectors
• Experience in managing and training ground team is a strong plus
• Experience in designing operational processes is a strong plus
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• Deep understanding and expertise in the South India consumer tech landscape
• Resilience to navigate and thrive in fast-paced, high-pressure environments.
• Keen attention to detail with an unwavering pursuit of excellence
• You are organized and autonomous, have a team and customer-oriented working style and consider yourself a travel enthusiast with a proactive attitude towards challenges
• Fluent in 2 of the languages: Kannada, Tamil, Telugu, and Malayalam
  
  

Our Perks – More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
• Flix is flexible. Organize your own schedule with trust-based hours and up to 30 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price
• Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other
• We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018
• Health Insurance for you and your family, 21 PTO days
  
  

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

About Flix

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.