Senior Manager_Learning & Development (Assurance | Global Acceleration Centres)

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

As an Operations Leader Senior Manager within PwC’s Assurance Learning & Development team, you will play a critical leadership role in shaping and executing the firm’s global learning strategy. You will collaborate with senior stakeholders across the US and global Acceleration Centres to design, deliver, and evaluate scalable learning solutions that strengthen Assurance capabilities, align with regulatory requirements, and support PwC’s people-led, tech-powered vision.

This role requires strategic thinking, strong program management expertise, and the ability to lead globally dispersed teams while managing multiple priorities. You will ensure adherence to NASBA guidelines and learning quality standards, delivering impactful in-person and virtual experiences at scale across the global network.

Key Responsibilities

• Partner with Assurance and LoS L&D leader to identify strategic learning needs, align curriculum to business priorities, and support capability development across regions.
• Lead end-to-end design, development, and deployment of large-scale learning programs—both virtual and in-person—ensuring quality, consistency, and measurable outcomes.
• Build trusted relationships with senior stakeholders, including business leaders, Risk, and Quality teams. Provide insights and data-driven recommendations that shape future learning investments.
• Keep senior leaders updated with progress and report outs.
• Manage a globally dispersed team of learning professionals and vendors. Drive collaboration, accountability, and innovation across time zones and cultures.
• Ensure all programs adhere to NASBA and firm compliance requirements, including CPE credit standards, audit quality expectations, and accessibility guidelines.
• Oversee the planning and execution of high-impact learning events—virtual, hybrid, and in-person—leveraging digital platforms and firmwide technologies to enhance the learner experience.
• Lead data wrangling, analysis, and KPI reporting to firm leadership. Translate learning analytics into actionable insights that demonstrate impact and inform decision-making.
• Champion innovation in learning design, leveraging technology, automation, and feedback loops to improve efficiency and learner engagement.
  
  

Key Skills and Competencies

• Strategic learning design and execution aligned with business goals
• Program and stakeholder management in a matrixed, global environment
• Leadership of globally dispersed, cross-functional teams
• Deep understanding of NASBA guidelines and compliance processes for CPE learning
• Proficiency in managing large-scale events (in-person, hybrid, and virtual)
• Data wrangling, visualization, and executive-level reporting (Excel, Power BI, Tableau, etc.)
• Strong communication, influencing, and relationship management skills
• Agile and adaptable mindset; comfort navigating ambiguity and complexity
• Knowledge of Assurance service line priorities and global learning governance models
• Experience leveraging digital learning tools and LMS platforms (e.g., Cornerstone, Bridge, Workday Learning)
  
  

Education and Experience

• Bachelor’s degree or higher (Master’s preferred)
• 12–15+ years of progressive Learning & Development experience, with a strong record in professional services or regulated industries
• Demonstrated experience managing large, multi-region programs and diverse stakeholder groups
• Expertise in adult learning principles, instructional design, and digital learning technologies
  
  

Leadership Attributes (PwC Professional Framework – Senior Manager Level)

• Whole Leadership: Inspires trust and commitment; sets direction and fosters collaboration across teams.
• Business Acumen: Translates strategy into actionable learning outcomes supporting Assurance priorities.
• Technical Capabilities: Applies learning and regulatory expertise to maintain program integrity and compliance.
• Global Acumen: Works effectively across cultures, geographies, and teams, fostering inclusivity and shared ownership.
• Relationships: Builds and sustains strong internal and external partnerships through empathy, transparency, and results-driven communication.