Senior Manager, Travel Experience

Navan


Date: 3 weeks ago
City: Delhi, Delhi
Contract type: Full time
The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.

What You’ll Do

  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Help the organization’s processes remain legally compliant
  • Formulate strategic and operational objectives
  • Perform quality controls and achieve KPIs
  • Recruit, train and supervise staff
  • Find ways to increase quality of customer service

What We’re Looking For

  • MBA/Masters from a reputed university
  • 10-12 years of work experience in a reputed MNCs
  • Result driven
  • Data Driven, experience in Change Management,
  • Min 5 years of experience in managing a team of “Managers”
  • PMP certified will be an added advantage
  • Familiar with travel industry will be an advantage
  • Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
  • Proven work experience as Operations Manager or similar role
  • Knowledge of organizational effectiveness and operations management
  • Excellent communication skills
  • Leadership ability
  • Outstanding organizational skills
  • BPO and Travel Experience would be an added advantage

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