Senior Manager - S&O

Ways of working - Mandate 3 – Employees will work full time from their base location

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

About the team: Central Rider Sourcing Team within the D&D org responsible for managing Delivery Executive sourcing through multiple channels

Job Description

• The person will be responsible for managing existing vendor accounts, developing new vendors and ensuring smooth vendor operations. Key responsibilities of the role include -
• Head entire referral channel to source riders or Swiggy + Instamart + Bolt + Snaac + Genie
• Work with finance to align on P&L of referral channel
• Manage key accounts directly. Head a team of 4-5 KAMs who in turn manage end to end agency and 3rd party relationships for 25+ vendors on a daily/ weekly basis
• Developing new vendors for rider sourcing
• Ensuring smooth vendor operations and immaculate coordination with vendors
• Sharing vendor wise targets, follow ups on the targets and unblocking any issues the vendors are facing
• Managing a small team of 4 to 5 executives for internal operations pertaining to vendor sourcing
• Process improvement and project implementation
  
  

Desired Skills

• Prior experience in vendor management (or KAM) and new vendor development
• Strategy formulation of referral channel
• Stakeholder management skills (internal and external) and win-win mindset
• Proficiency in MS Excel, MS Word and G-suite is a must
• Candidate should have displayed a never settle mindset, moving fast and hustle to get things done
• Worked in dynamic environments and ability to deal with ambiguity
• Analytical and data oriented decision making
  
  

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"