Senior Manager - Quality (Wires)

We at GM Modular are looking for a dynamic and experienced Senior Manager - Quality to lead and ensure the highest quality standards at our greenfield manufacturing facility in Hyderabad. The ideal candidate will have substantial experience in the Wires and Cables industry, with expertise in Quality Management Systems, customer interactions, and leading quality-related initiatives. This role requires a hands-on leader capable of independently setting up and maintaining quality standards, working closely with cross-functional teams, and managing customer relationships to continually improve product quality.

Key Responsibilities

• Quality Assurance Leadership
• Oversee and manage all aspects of the Quality Management System (QMS) at the manufacturing facility, ensuring adherence to ISO standards, IATF 16949:2016, and other relevant industry certifications.
• Lead the implementation of quality assurance and control measures across the Wires and Cables manufacturing processes.
• Conduct internal audits and manage external audits, ensuring full compliance with global quality standards.
• Act as the key quality representative, driving continuous improvements and resolving quality issues promptly.
• Standards and Core Tools Implementation
• Ensure the manufacturing processes comply with BIS, IATF 16949:2016, and customer-specific quality management systems (MMA, MSES, WCSQ, VDA 6.3, etc.).
• Implement core quality tools including SPC (Statistical Process Control), MSA (Measurement Systems Analysis), FMEA (Failure Mode Effects Analysis), PPAP (Production Part Approval Process), and APQP (Advanced Product Quality Planning) for process and product validation.
• Develop and maintain control plans, quality reports, and key performance indicators (KPIs) for continuous process monitoring and improvement.
• Customer Interaction & Feedback Management
• Manage customer calls and ensure that the voice of the customer is incorporated into the product development process.
• Actively address customer complaints and ensure resolution of any quality-related concerns, working towards improving customer satisfaction and building long-term relationships.
• Perform root cause analysis on customer complaints and oversee corrective actions to prevent recurrence.
• NPD (New Product Development)
• Provide quality support for the development and introduction of new products, ensuring compliance with product quality requirements from concept to production.
• Collaborate with product development teams to define quality expectations and requirements, supporting the NPD process by utilizing quality tools such as FMEA, DFMEA, and control plans.
• Laboratory Setup, Certification, and NABL Approval
• Independently handle and set up the quality testing laboratory, ensuring proper calibration and certification of equipment for all quality tests.
• Manage the process for obtaining and maintaining BIS (Bureau of Indian Standards) licensing and NABL (National Accreditation Board for Testing and Calibration Laboratories) approval for the lab.
• Ensure that laboratory activities meet regulatory standards and align with customer-specific requirements for testing and validation.
• Reporting and Documentation
• Ensure all quality-related documentation, including audit reports, quality certifications, test reports, and inspection records, are accurately maintained and updated.
• Prepare and present quality reports to senior management, highlighting key metrics, quality improvements, and any risks or issues impacting product quality.
• Lead the preparation and submission of quality-related documentation for regulatory bodies and customers.
  

Key Skills And Qualifications

• Strong knowledge of IATF 16949:2016, BIS standards, and customer-specific QMS like MMA, MSES, WCSQ, VDA 6.3.
• Certification as an Internal Auditor for IMS, IATF 16949:2016.
• Proficiency in Microsoft Excel and PowerPoint for reporting and analysis.
• Sound knowledge of SAP in relation to quality and production processes.
• Six Sigma Green/Black Belt certification preferred.
• Proven experience in setting up quality labs, obtaining BIS licensing, and NABL approval.
• Strong interpersonal and communication skills to effectively handle customer calls and manage relationships.
• Ability to lead and manage quality improvement initiatives and engage cross-functional teams for NPD (New Product Development).