Senior Manager HR Platform Solutions

Overview

This role is part of the People Solutions Team in PepsiCo’s Global Tech Strategy & Enterprise Platforms organization. The People Solution team is a complex organization with global scope over both operational and innovation activities. The objective of this role is to lead the deployments of new technology and solutions for existing and future state programs in Learning & Competency Management.

This role is responsible for delivering new functionality, solutions and supporting processes within Learning & Competency Management. This role will also own collaborating with various stakeholders to ensure timely delivery of all projects. Specifically, this role will support all system related configuration requests and responses on requests and enhancements for the suite of Learning tools. Another key responsibility will be to ensure that all solutions/projects implemented for various HR systems meet business requirements and adhere to PepsiCo standards across the global HR systems landscape, while integrating with local sector/country solutions.

The incumbent will work under the direction of a People Solutions Manager, but will have daily autonomy to organize and deliver the work in a logical way. This role requires a combination of Human Capital Management (HCM) system technical skills, System Development Life Cycle (SDLC) experience, Project Management acumen, strong learning management experience and the ability to communicate and ensure effective, optimized, and sustainable operational delivery.

This role requires an understanding of Learning & Competency processes and how to deliver system solutions. Understanding Supply Chain processes is a plus.

Responsibilities

• Lead Learning & Competency system configuration solutions to meet global and local country business requirements (83 countries)
• Respond, execute and consult on baseline configuration updates
• Lead configuration updates required as part of Application Releases
• Identify new functionality that can be implemented to meet additional business requirements, improve processes, eliminate customizations, and create efficiencies
• Ensure the team is responding to all inquiries for the People Solutions Learning & Competency tools via ServiceNow in a timely manner and according to all SLAs
• Lead business-focused User Council sessions
• Lead on discussions/updates and build strong relationship with Learning Tech Admin teams in PepsiCo’s Capability Centers.
• Ability to multi-task and prioritize, anticipate, and independently address issues
• Comfortable with navigating through vague requirements and ambiguous situations and escalate when appropriate
• Ability to recommend options and assess impacts
• Ability to see the holistic picture and manage current tasks while maintaining end-state objectives
• Implement new solutions based on business requirements, user experience and digital strategy
• Lead implementation for large projects and configuration changes for new functionality/solutions (i.e Benchmax)
• Drive implementation for small/medium projects and configuration changes for new functionality/solutions
• Ensure projects are in alignment across the system landscape
• Collaborate with all internal and external team members including: People Experience Operations, Learning & Talent Management Operations, IT, PMO, and our 3rd party vendors such as Strada, Accenture, SAP, and others to successfully deliver projects in accordance with budget, timeline and PepsiCo standards
• Escalate project issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery
  
  

Qualifications

• Total Experience required - 9-11 Years
• Bachelor’s degree required (or related applicable work experience) preferably in IT or Human Resources, MBA preferred
• 5-8+ years’ experience in Learning Management & Competency Management systems including configuration, security, baseline changes.
• 3-5+ years of experience in Learning system implementations/HRIT preferred
• Experience responding to inquiries, change requests and complex system changes in a fast-paced environment
• Experience recommending solutions that enable a positive user experience
• Experience supporting efforts to standardize, optimize and simplify processes and technical solutions that balance local requirements with global process decisions
• Demonstrated ability to quickly learn new systems
• Ability to creatively design solutions that are flexible and agile
• Must be highly organized, with strong follow-up and results-oriented
• Strong verbal and written communication skills that are clear and concise
• Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
• Ability to multi-task and prioritize, anticipate, and independently address issues
• Comfortable with navigating through vague requirements and ambiguous situations
• Ability to make decisions, assess impacts, and escalate as needed
• Ability to see the holistic picture and manage current tasks while maintaining end-state objectives
• Supply Chain Business understanding is a plus