Senior Manager - GL Risk

Bajaj Finserv


Date: 3 weeks ago
City: Kota, Rajasthan
Contract type: Full time
Location Name: Kota - Aerodrame Circle

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

Duties and Responsibilities:

  • Owning of all Fraud management activities – pre and post sourcing for consumer products across RGL locations. Minimizing fraud losses to ensure robust portfolio health.
  • Process Implementation.
  • Effective Location Visit.
  • Process enhancement
  • Evaluate the current frauds process continuously and changes to be made to be more effective
  • Capabilities to build for identification as well resolution of gaps to achieve/maintain the policy. Minimum 8 HUB locations to be covered in a Quarter, team engagement every quarter. Recovery of fraud loss cases minimum 30% of the identified fraud cases.
  • People Management
  • ESS score of team should be >= 90
  • Ensure proper handholding & guidance for development of the team.
  • Gap identification & professional training nominations
  • Manage team's expectation through timely goal setting and performance management process. Provide timely and clear feedback for performance improvement.
    • Team attrition should be <=10%( in yearend)
  • Data Support.
  • CRCU & Special projects.
  • Process enhancement:Process improvement with close monitoring to ensure error free process, also looking at pennant to have full utilizations of system features.Creating metrics of all fraud related process to enable dashboards and to manage each process effectivelyEvaluate the current process and changes to be made to be more effective and TAT to be maintainedEnsuring timely reporting, investigations and current process is smoothly operatedTimely deliverables of MISs, PPT for Risk Review Deck for apprising findings to the Management
  • Coordination with business Team
  • Support business with market updates/trends.
  • Support Risk head of products.
  • Process of Invisible Monitoring and Intelligence rule.
  • Gather RCU progress report to Business Head.
  • Ensuring strong deterrent sent in market by timely action and Investigations, which helps business for smooth functioning
  • Ensuring quality of output for cases given to RCU for fraud verification is accurate and no fraud goes through on such cases
  • Proposed Changes & Suggestions in credit policy-location wise and Pan India Level, providing updates on frauds. Increase Hit rate of Invisible Monitoring/Intelligence Rule 20%
  • Recovery of fraud loss cases-if any
  • Ensuring RCU helps to eliminate fraud cases, and no fraud losses
  • Support for quality RCU reporting and fraud catch before disbursal of loan to minimize fraud loss
  • Ensuring time to time updating of fraud trends/ market intelligence management

    • Required Qualifications And Experience

    Required Qualifications and Experience

    :

    • Graduate/Postgraduate with relevant experience of minimum of 5 years.
    • Should have managed a fraud prevention and fraud control activity directly in a large-scale retail business involving large number of retailers and locations for at least 5 years.
    • Gold loan experience in fraud mitigation process and/ or risk policy experience will be an added advantage.
    • Good communication and analytical skills and strong eye for detail.
    • Understanding and experience of the base retail/consumer loan originations platforms and ability to deliver enhancements in a consistent basis.
    • Good presentation and data management skills.

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