Senior Manager - Facility

Larsen & Toubro


Date: 1 week ago
City: Mumbai, Maharashtra
Contract type: Full time
Key Accountabilities

Strategic

  • Initial inputs for the Project (Application, Agreement, Maintenance Estimate & Advance, Deposits, Operational & Service requirements etc).
  • Get details of new projects and provide inputs on Estate requirements.
  • Monitor Management & Maintenance of the property.
  • Budget/Estimate Maintenance charges for new projects & Estimate Property Tax.
  • Review Maintenance charges at regular intervals and revise appropriately, as required.
  • Get Final Accounts & handed over to the Societies with balance amounts.
  • Formulate policies for management of property and customer issues.
  • Form Society and handover of Management to the Society.
  • Co-ordinate with Legal Team for Conveyance of the property.
  • Close Issues pertaining to past projects/recently handed over Society/Condos
  • Co-ordinate for preparation of handover kits.
  • Co-ordinate & finalize Agreements/Renewals with Legal Team for installations at projects.
  • Co-ordinate/Clarify with Legal Team on issues/requirements of Estate Management.
  • Co-ordinate with Legal Team on Legal cases filed in the Court.
  • Source for Miscellaneous income in the project

Operational

  • Monitor Takeover of Units and Project (Inspection/Snagging/Rectification etc).
  • Monitor Selection/Deployment and performance of Vendors for Facilities/Services, Safety & Security, Cleaning/ Hygiene/ waste disposal /recycling, Food/Catering/ Vending etc.
  • Monitor Customer/Possession details from Sales.
  • Monitor Handover possession to Customers.
  • Monitor Customer Complaints/Queries/Issues on Product and Services and resolution of the same.
  • Ensure Customer Satisfaction Survey and Report to Customer Feedback Committee for improvements.
  • Liaison with Municipal Corporations/Govt Bodies for Property Tax assessment/Land Revenue etc.
  • Monitor Insurance/AMC/Guarantees/Warranty’s/Consents/Licenses/Norms etc so as to ensure the same are in place.
  • Ensure recommendations and requirement of ISO.
  • Ensure MIS Reports are generated as required.

Developmental

  • ISO recommendations & re-certifications.
  • Estate Management Process reviews.
  • Ensure smooth transition from the company controlled site to Residents Welfare Association.

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