Senior Manager - AWS Operations Lead

Project Scope

Hapag-Lloyd establishes an own managed and operated central managed service team for AWS Operations in Chennai, India. The landscape to operate generates a monthly consumption of about 800.000€. The environment is built up by a managed service provider and a joint cloud management team.

The landscape is built up over the last 6+ years and is of enterprise grade with 270+ AWS accounts and central services structure.

Primary Objectives

• Ongoing optimisation of service delivery from quality, cost and reliability perspective
• Managing and mentoring employees for improved value for the service and Hapag-Lloyd business
• Manage implementation of changes into the delivery process
• Ongoingly improve the AWS platform services in cooperation with CCoE and general IT management
• Good relationship to major HLAG product teams and their responsible people
  
  
  

Job Requirements

• Deep understanding and practical experience in managing operational teams
• Proved experience in ITIL processes its adaption and customisation
• Experience in infrastructure environments managed by Infrastructure as code and CI/CD pipelines
• Practical experience with operating of a public cloud platform, preferred AWS
  
  
  

Key Accountabilities

• Manage the delivery processes, costs, value and KPIs
• Manage and develop the team members (>20), improve their knowledge and qualification
• Manage the workforce, plan the roles and shifts
• Ensure the quality of the services, manage risks
• Ensure that the service creates a business value
• Adapt the service whenever valuable and create business value
• Ongoingly collect ideas for new or changed central services, calculate business cases and decide about introduction
• Ensure the design to IaC to deployment compliance of the resources in the team’s ownership
  
  
  

Person Specification

• At least 5 years of experience as operational lead or in deputy leadership
• Practitioner certification AWS or Azure
• Ideally AWS SysOps or DevOps certification
• Strategic view to the service and how this supports the business
• Team player with people outside the own organisation
• Self-driven personality
• Mentor behaviour
• Willing to travel if this is necessary for business purposes