Senior Machine Learning Engineer

Atlassian


Date: 1 day ago
City: Remote, Remote
Contract type: Full time
Remote
Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About JSM

Jira Service Management (JSM) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and rapidly deliver fantastic service experiences to employees and customers. JSM empowers every team, from IT to HR to Legal, to quickly set up a service desk, continuously adapt to scale needs and deliver outstanding service experiences without the complexity of traditional ITSM solutions. By connecting Dev and Ops, JSM accelerates critical development work, eliminates toil, and tracks changes with ease, with a complete audit trail for every change. In short, it enables high-velocity ITSM.

About The Team

Agent AI focuses on improving productivity of agents using AI who are working on resolving requests of help-seekers. There are multiple stages in lifecycle of agents - starting from identifying correct category of ticket to closure of tickets, automating all these stages with intervention of AI to assist agents in every possible way. We have our built-in AI engine that combines model based on NLP as well as generative AI to come up with innovative solutions to support agents in quicker resolution of requests.

Responsibilities

What you'll do

  • 5+ years of related industry experience in the ML domain
  • Expertise in Python or Java with and the ability to write performant production-quality code, familiarity with SQL, knowledge of Spark and cloud data environments (e.g. AWS, Databricks)
  • Experience building and scaling machine learning models in business applications using large amounts of data
  • Ability to communicate and explain data science concepts to diverse audiences, craft a compelling story
  • Focus on business practicality and the 80/20 rule; very high bar for output quality, but recognize the business benefit of "having something now" vs "perfection sometime in the future"
  • Agile development mindset, appreciating the benefit of constant iteration and improvement


Qualifications

It's great, but not required, if you have

  • Experience working in a consumer or B2C space for a SaaS product provider, or the enterprise/B2B space
  • Experience in developing deep learning-based models and working on LLM-related applications
  • Excelling in solving ambiguous and complex problems, being able to navigate through uncertain situations, breaking down complex challenges into manageable components and developing innovative solutions


Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

HR Data Specialist - Manager

Pure Storage, Remote, Remote
5 days ago
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your...

Microsoft 365 Administrator

Milliman, Remote, Remote
1 week ago
About MillimanMilliman is one of the world's largest independent actuarial and consulting firms, offering a range of services in healthcare, property & casualty insurance, life insurance, financial services, and employee benefits. Since its founding in 1947, Milliman has established a global presence with offices in major cities worldwide.About GCS ITThe GCS IT team plays a vital role in supporting Milliman's...

Principal Oracle Financial Techno-Functional Consultant

Atlassian, Remote, Remote
1 week ago
OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a...