Senior Learning Specialist - India

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.

About The Role

The Learning and Development Team is looking for an agile, creative, and people-focused professional for a Learning Specialist position. We are looking for someone who is driven by a desire to help others grow, has a knack for solving problems, and thrives in a fast-paced, results-oriented environment. The Learning Specialist’s main goals will be to design content in support of professional growth programs, as well as support and facilitate new hire onboarding or other sessions. In this role, you will use your instructional design, evaluation, and inclusive and engaging facilitation skills to create and implement learning and development programming to support our remote employees.

Does this sound like you? You are comfortable working in virtual environments (we are a remote-first company), using technology to collaborate and connect. You have excellent interpersonal skills and enjoy presenting or speaking in front of others, as well as strong written communication skills. You have experience with project management, program design, and see things through to completion. You are comfortable with continuous improvement of programs and processes and are open to feedback for providing more effective training. You are good at building and maintaining solid, cross-functional relationships with people in different departments, and you have some basic coaching training–or an interest in it. If so, we’d love to hear from you!

You Will

Key Deliverables

• Create, deliver and track new hire onboarding programming to focus on aligning business strategy by creating, enabling, and developing impactful programs designed to attract, retain, grow individuals especially during the 1 year tenure at Jumpcloud.
• Anchor Annual Compliance Training globally for updated content, rollout to all employees and contractors and work with HRCs to track completion
• Create differentiated onboarding paths based on career experiences, especially for early career and campus hires.
• Be the program owner of the global high-potential development program for emerging leaders. This includes content creation/curation, participation management, project tracking, session facilitation, and stakeholder management for high attendance / engagement.
• Partner with LearnUpon for LMS administration and be a point person within JumpCloud to help to map out learning paths and build courses in our LMS
• Facilitate virtual sessions for employees related to JumpCloud’s learning events, both presenting material and leading group building exercises, especially in APAC/EMEA.
  
  

Learning Support

• Collaborate on projects, programs and initiatives with the larger People team, especially the Talent management team
• Create and curate learning content in support of various developmental programs, including leadership, professional development, skills assessments, and company-specific processes/tools
• Oversee metrics, data analysis and program evaluation
• Help with documentation, project management, and organizational tas
  
  

Qualifications

• Minimum 7 years of overall experience with past 3 years in Learning and Development, Training, or related roles, preferably in the SaaS environment.
• Proven knowledge of learning and development best practices, methods, and tools.
• Proficient in using technology to create and distribute learning content, especially managing LMS
• Excellent communication and facilitation skills, including experience as an on-site and/or virtual facilitator.
• Prior experience managing programs and/or projects from conception to completion.
• Proven ability to manage effectively with ambiguity, manage multiple projects, and prioritize in a rapidly changing environment.
  
  

Bonus Points If You Have

• Experience or certification in professional coaching or leadership development
• Trained on scrum or other project management approach
• HR generalist experience to understand employee and manager viewpoints
• Experience designing comprehensive curriculum for a variety of professional growth topics, especially leadership/management and coaching/mentoring
• Experience helping guide accessibility, inclusivity and rigor of in-house training (virtual-led as well as self-paced e-Courses)
• Assisted mapping & managing the lifecycle of projects from start to finish, keeping them on pace
• The ability to effectively and efficiently communicate with stakeholders of various levels (including People leaders & C-suite)
  
  

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"

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