Senior Learning and Development Consultant

Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

We are seeking a dynamic and experienced Trainer to lead the design, delivery, and continuous improvement of training programs for our Customer Success and Operations teams in India, with a focus on US Benefits and US Payroll. This role will play a critical part in onboarding, upskilling, and enabling team members to deliver exceptional service to our US-based clients.

The ideal candidate will have a strong background in training delivery, curriculum development, and US HR/payroll domain knowledge, particularly in benefits administration, payroll compliance, and customer service excellence.

Work Hours

• Flexible shifts to support global operations (including US time zones)
  
  
  

Key Responsibilities

• Design and deliver engaging training programs for new hires and existing team members on US Benefits and Payroll processes
• Collaborate with SMEs and stakeholders to identify training needs and develop role-specific learning paths
• Facilitate live and virtual training sessions, workshops, and refresher courses
• Develop and maintain training materials, SOPs, job aids, and e-learning modules
• Evaluate training effectiveness through assessments, feedback, and performance metrics
• Provide coaching and support to team leads and agents to reinforce learning and drive performance
• Stay updated on US payroll and benefits regulations and translate changes into training content
• Support knowledge management initiatives and contribute to a culture of continuous learning
  
  
  

Qualifications

• Education: Bachelor’s degree or equivalent experience - required
  
  
  

Experience

• 5+ years in training, enablement, or L&D roles
• 2+ years of experience in US Benefits and/or US Payroll operations
• Experience in customer support or shared services preferred
  
  
  

Skills & Competencies

• Strong understanding of US payroll cycles, tax regulations, and benefits administration
• Proven ability to design and deliver training in both classroom and virtual environments
• Excellent facilitation, communication, and interpersonal skills
• Ability to manage multiple projects and adapt to changing priorities
• Experience working with global teams and cross-functional stakeholders
• Familiarity with LMS platforms, e-learning tools, and performance metrics
  
  
  

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.
  
  
  

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.