Senior Insights Manager, Amazon Pay

Description

Amazon Pay's vision is to simplify lives and fulfill aspirations by making payments trusted, convenient and rewarding. The payments and financial services landscape is fast-paced and dynamic with evolving customer needs. Amazon Pay offers payments, credit, investment and insurance products. We cater to diverse customer preferences across cash habituated, new-to-credit, digital-native, and credit-served customers through innovative products such as Pay Later, Cash Deposit At Doorstep, Pay With Alexa, Co-Branded Credit Card, Gift Cards, UPI, Auto-Insurance and Smart Stores. Customers use Amazon Pay to pay for virtually anything including shopping, bills, money transfers, scan & pay, ticketing, cabs, food delivery and more. Thus, Amazon Pay not only improves customers’ payment experience while shopping on Amazon but also across their ‘everyday use cases’.

Do you have a passion for understanding what delights customers? Do you get energized seeing your insights transformed into solutions that benefit customers?

The Amazon Pay Marketing team is looking for a seasoned market researcher with big ideas, a passion for solving unique problems, and strong consultative and strategic mindset - to help us build and drive a world class insights function for the business. This role will develop and own the insights programs from strategy development, through influencing stakeholders, to acting on insights. This role requires a diverse research skillset with strong analytical know-how, outstanding business acumen, the ability to build consensus quickly and bias for action. The successful candidate will be comfortable with ambiguity, have strong attention to detail, and be motivated by a fast-paced and entrepreneurial environment.

Key job responsibilities

• Being a thought leader and trusted partner on customer insights
• Applying sound research and business acumen to help the business solve complex research questions
• Taking disparate data and connecting the dots to craft meaningful narratives that help the business look around corners
• Diving deep into data to understand not only the ‘what’, but the ‘so what’ and ‘now what’
• Defining, building, and championing scalable and agile market research solutions, tools, and processes
• Creating mechanisms to share insights and influencing product, category and marketing stakeholders to act on insights
• Leveraging internal and external resources to execute innovative research techniques
  
  

Basic Qualifications

• 8+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing and scaling cross-functional marketing programs
• Experience communicating results to stakeholders
• Experience using Microsoft Excel to manipulate and analyze data
  
  

Preferred Qualifications

• 8 to 10 years’ experience in Market Research - designing, executing, analyzing, and drafting actionable recommendations from primary research and other syndicated data
• Experience conducting custom quantitative and qualitative research
• Experience in brand and product research methodologies
• Ability to assimilate data and hone in on key insights that drive business recommendations
• Ability to interact, communicate and influence within multiple levels of the organization
• Exceptional written communication skills
• Ability to manage multiple projects with critical deadlines
• Proficiency in MS Excel and MS Word
• Experience in statistical modelling, SPSS/SAS/R
• Experience in Digital Payment/E-commerce
• MBA or relevant Master’s Degree from a top-tier institution
  
  
  

Company - Amazon Pay(India) Private Lmtd

Job ID: A2745576