Senior Helpdesk Engineer / Senior Helpdesk Support Specialist

Ansira


Date: 10 hours ago
City: Remote, Remote
Contract type: Full time
Remote
The Senior Helpdesk Support Specialist provides advanced technical support and mentorship within the IT Services team. With deep technical expertise and leadership abilities, this role resolves complex issues, enhances service delivery, and ensures alignment of support operations with business objectives. This individual contributes to strategic improvements and guides less experienced team members in delivering high-quality support.

Supervisory Responsibilities

  • May mentor or support junior team members
  • Supports leadership within assigned business areas

Duties/Responsibilities

  • Provide advanced troubleshooting and resolution for technical issues
  • Demonstrate leadership in assigned business areas
  • Collaborate with global teams and provide timely communication
  • Proactively suggest team and process improvements
  • Participate in and organize team meetings and events
  • Maintain communication regarding work progress and collaborate effectively
  • Complete administrative tasks such as timesheets, training, and policy acknowledgements
  • Support migration and integration projects within the O365 and Azure AD environment

Required Skills/Abilities

  • Strong customer service and communication skills
  • Advanced issue analysis and trend identification
  • In-depth knowledge of ITIL practices
  • Experience with Active Directory, Azure AD, and PowerShell scripting
  • Knowledge of O365 services and compliance configurations
  • Empathetic and collaborative work style with strong cross-functional engagement

Education and Experience

  • Bachelor's degree in Computer Science or related field required
  • 4–6+ years of relevant IT/helpdesk experience
  • Proven ability in managing and resolving escalated technical issues

Travel Requirements

  • Very minimal travel expected; may include office visits, team gatherings, or client workshops

Location Requirements

  • Must have a reliable internet connection and access to a professional work environment
  • May involve physical equipment handling such as AV gear, printers, and hardware assembly

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

HR Manager

Fincent, Remote, Remote
2 days ago
Fincent is a new age finance firm whose mission is to bring financial and accounting services into the modern era. We like to think of ourselves as all of the good parts of a startup, without the downsides. We're a tight-knit team of smart, friendly people solving problems together with a shared passion for design, technology and creativity. Fincent stands...

IT Support Engineer (Immediate joiner)

Simeio, Remote, Remote
1 week ago
The Role: Senior IT SpecialistAs a Senior IT Specialist, you will serve as the first point of contact for employees experiencing technical issues. Leveraging your 5+ years of relevant experience in IT support and troubleshooting, your primary responsibility will be to provide timely and effective technical assistance, diagnose and resolve a wide range of IT problems, and ensure high levels...

Accounts Payable Clerk

Fresh Prints, Remote, Remote
1 week ago
About FrontierFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively...