Senior Functional Analyst - Salesforce ( Pacific Time Zone)

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

PAR is looking for a ‘Sr. Functional Analyst, Salesforce’ to join our team, reporting to the Director of Enterprise Application Engineering. PAR is an international, fast-paced, high-growth environment and our tech stack is cloud and SaaS first, with a limited on-prem footprint. Our ideal candidate will be a trusted partner of our Salesforce stakeholders and will support our business users in troubleshooting persistent issues and helping them adhere to best practices within Salesforce.

The Sr. Functional Analyst, Salesforce is a critical member of the team who will help maximize the value of the Salesforce platform for our business and help us adhere to best practices within Salesforce. Together with Product Management, you’ll partner with developers, QA, and business stakeholders to drive user support, functional configuration, and the successful launch of resulting solutions. This opportunity is ideal for someone looking to grow their career and work cross functionally with a company that’s growing its business on the Salesforce platform.

Position Location: Gurugram / Jaipur ( Pacific Time zone)

Reports To: Director of Enterprise Application Engineering

What We’re Looking For

• Be the front line of Salesforce support partnering with the business to provide functional support, troubleshooting, and training
• Collaborate with a geographically diverse team to resolve issues, discover solutions, and drive value through the Salesforce platform
• Identify recurring issues to drive towards permanent solutions
• Work in a scrum team with Salesforce Admins and QA to deliver value to the business
• Assist Product Owner and Stakeholders creating training documents, user stories and acceptance criteria
  
  

Unleash your potential: What you will be doing and owning:

How You Show Up

• Exceptional communication skills with the ability to build strong relationships
• Effective communicator who can coordinate, escalate, provide feedback, and ask for help
• A continuous learner, innovator, and collaborator who thrives on helping people achieve more than they thought possible – together, we win as a team!
  
  

Must Have

• Certified Salesforce Administrator & Certified Sales Cloud Consultant
• 10+ years of experience in Sales, Sales Ops or Service related roles with 5+ of those years working as a Salesforce Admin / Functional Analyst
• 2+ years of production support experience
• Proven understanding of Sales Cloud and Service Cloud including automations, such as flows
• Experience supporting a quoting platform (Deal Hub, CPQ, RevCloud, etc.)
  
  

Nice to Have

• Experience working in a SaaS technology company or similar fast-paced, high-growth environment
• Experience with Experience Portals and Salesforce Partner Relationship Management
• Experience working within a formal Salesforce Application Lifecycle Management environment (Dev/QA/UAT/Prod)
  
  

Interview Process

Interview #1: Phone Screen with Talent Acquisition Team

Interview #2: Video interview with the Technical Teams (via MS Teams/F2F)

Interview #3: Video interview with the Hiring Manager (via MS Teams/F2F)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.