Senior Field Service Engineer

Job Description

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection. For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, youll find a rewarding role that amplifies your impact on the world and helps you realize lifes potential. SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development, and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible.

Are you looking to use your knowledge and experience to help develop and meet critical customer demand? The Field Service Engineer should conduct service, repair, and/or installation of Mass Spec and HPLC and Capillary Electrophoresis in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solution. Escalates complex issues to a greater level of technical support or quality reporting system. Responds to customer support calls within an assigned territory. We have excellent growth opportunities within. This position is part of the Service and will be located in Ahmedabad.

In This Role, You Will Have The Opportunity To

• Maintain and install SCIEX products at both internal and external customer sites, including strategic accounts.
• Conduct maintenance service and/or installation of Capillary Electrophoresis, LC, and Mass Spectrometer Instruments at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
• Respond to customer support calls within an assigned territory.
  
  

Core Responsibilities

• Completes and successfully pass assigned training tasks on assigned products and responsibilities.
• Perform high quality installation, repair, and maintenance on mass spec instruments and handling escalation calls.
• Handles critical calls and being customer centric.
  
  

The essential requirements of the job include:

• (MSc/BE/BTech in Electronics or Instrumentation; Specialization in Analytical Instrumentation)
• 10 Years of relevant experience in Lifesciences or related industry
• In-depth understanding of analytical instrumentation in Service, specific to mass spectrometry and experience related to Mass Spec and HPLC
  
  

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability and willingness to travel, overnight/outstation calls with short notice, if required
• Must have a valid drivers license with an acceptable driving record
  
  

It would be a plus if you also possess previous experience in:

• Mass Spectrometer
  
  

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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