Senior Experience Researcher - Assistant Manager

Summary

Position Summary

Senior Experience Researcher – L4

Role Overview: As a Senior Experience Researcher for Deloitte DT-US Product Engineering team, you will work with a creative group in a dynamic and fast-paced environment. Strategically design, plan, and execute user research studies and analyze behavioral metrics to paint a complete picture of our users to drive design decisions and user experience priorities. This role requires a proven track record of user research strategy and execution using a deep toolbox of methodologies to explore behavior, workflow and motivations of our users. Passion for blending qualitative and quantitative research to inform design strategy, rapid prototyping, and iterative testing for continuous improvement essential. Join us in shaping the future of design!

Key Responsibilities:

• Define research strategy, design, and execute research studies effectively
• Provide user research expertise and execution across products in a cross-functional environment.
• Develop appropriate research methodologies and test plans for products, employing innovative approaches that are the best fit for individual products or areas
• Conduct research using a wide variety of qualitative and quantitative methods to generate actionable insights across the product development lifecycle, from generative research to identify new opportunities, iterative concept evaluation, and post-launch testing
• Conduct internal cross-functional workshops using design-thinking methodologies to drive collaboration
• Synthesizes research results into usable assets such as user personas, and translates research results into valuable and delightful design opportunities
• Collaborate with empowered product teams to define success metrics from both qualitative and quantitative perspectives, aligning research with business goals
• Connects the entire product team with users through communication of user research results in an easily consumable way tied to user outcomes
• Develop a systematic approach to collecting, sharing, and communicating research insights with product teams to inform design improvements
• Use research insights to inform product strategy and uncover new opportunities based on user needs.
• Advocate for research findings in a compelling way that inspires action across teams.
• Work closely with UX designers to translate research findings into actionable design recommendations and stay embedded to support their implementation.
• Partner with empowered product teams to prioritize and identify key research topics.
• Stay up to date on UX, user research, and behavioral analytics trends, best practices, and methodologies.
• Create regular summary dashboards to share key research findings and insights with management teams.
• Exhibit expertise in driving the data strategy across multiple listening channels, such as usage metrics, surveys, and usability testing.
• Respond to ad hoc requests for metrics to guide design and product decisions.
• Regularly provide insights to designers and empowered product teams on key behavioral metrics, such as tool usage, search behavior, feature engagement, user demographics, and pathway analysis.
• Spreads knowledge, practices, and improvements in experience vertical community of practice. Stays current with trends in UX.
  
  

Key Qualifications:

• 5-8 years of conducting comprehensive research across multiple methodologies, driving actionable insights that shape product development and customer success.
• Master of User Research craft, recognized for expertise in both qualitative and quantitative research methods, and for fostering a culture of learning and innovation.
• Deeply skilled in user research methodologies including focus groups, ethnography, concept validation, usability testing, card sorting, surveys, mobile testing, etc.
• Effective mentor, building impactful relationships with junior researchers and cross-functional teams, while guiding their professional growth.
• Expert analytical and problem-solving skills, with a strong foundation in data analysis, statistical methods, and the creation of metrics dashboards.
• Proficient in using research insights to advocate for a customer-focused and product-driven mindset.
• Highly experienced in developing creative, strategic research plans that seamlessly connect big-picture thinking with detailed execution.
• Exceptional communication and collaboration skills, with the ability to present research findings clearly and influence decisions across all levels of the organization.
• Inspirational player-coach, capable of leading research efforts for large teams or independently driving research initiatives for specific products.
• Adept at conducting rapid, iterative research to inform product decisions and identify simple solutions to complex problems.
• Humble, curious, and learning-forward, embracing an iterative approach to research that favors action, learning, and adaptation.
• Bachelor’s degree in Cognitive Psychology, Experimental Psychology, or a related field; PhD or other advanced degree preferred.
  
  

The team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

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Requisition code: 302979