Senior Executive/Assistant/Deputy Manager - CBC Back Office

DHL Global Forwarding


Date: 1 day ago
City: Chennai, Tamil Nadu
Contract type: Full time
Key activities

Customers


  • Team Members and department Managers- To communicate DHL progress, activities and plans
  • Understand customer needs and work appropriately
  • Promote company’s interest to expand customer base


Operations Manager


  • Interpret and implement regulatory guidelines
  • Coordinate and support for the overall benefit of the industry


Customs broker:


  • Closely monitor against SLA to improve the performance related DHL KPI and reduce clearance cost
  • Maintain good relationship


Regulatory authorities


  • Represent DHL interests at all levels of Customs & Regulatory administration with professionalism and integrity.


Operations Management, Hub / Gateway departments


  • Work closely with the Operations Management team to identify, develop and priorities initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position.
  • Understand the task completely in advance of start of task & take necessary guidance from time to time from the immediate superior
  • Ensure proper handling of documents including record storage in readable form as per requirement
  • Updation of status on each task assigned to the immediate reporting manager
  • Ensuring cordial relations within & with external agencies/ authorities
  • Proper & accurate coordination between relevant internal sections of department or other departments
  • Providing timely status of task assigned
  • Timely submission of documents/ expense reports/ other necessary cum required inputs/ information to ensure that next task in line is done within stipulated time
  • Maintain accounts of advances taken & submit timely & correct vouchers
  • Sign Customs documents only if authorised by the company in such form as prescribed by Customs
  • Handle packages carefully
  • Report exceptions immediately such as queries, damages, other issues during the execution of tasks assigned
  • Follow the code of conduct, which an employee of a CHA is required to follow as per the CHALR
  • Will not be part (active or passive) of any unions/ independent associations, whatsoever
  • Will not indulge in any activity, on his own or on the guidance of internal or external staff/ managers, which will hamper the image and/or repute of the DHL organisation or exposes the DHL organisation to notices/ actions from authorities


Skills / Qualifications


  • Basic knowledge of Customs laws & procedures, exception to billing team who should know the steps in clearance process well
  • Basic man management skills
  • Complete knowledge of the clearance process & steps
  • Knowledge of Customs requirements
  • Knowledge on Logis – for back office & billing team
  • Team on VAS/ SEZ etc should have detailed knowledge of their subject domain
  • Responsibilities as a CHA under the CHALR must be read & understood by all


Expected Years Of Experience (Minimum)


  • 3-7 Years Experience in respective domain of expertise
  • Reference checks mandatory including check on character & any past cases with Customs or other tax authorities, whether open or closed to necessarily check the prosecution part on such person


Expected Educational Qualifications


  • Senior Secondary for H card Holders, Graduation must for all the rest
  • Basic course on Customs & procedures (could be done internally once joins)

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