Senior Executive - Operations and Service

Bajaj Finserv


Date: 3 weeks ago
City: Kanpur, Uttar Pradesh
Contract type: Full time
Location Name: Kanpur

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

To Ensure SLA Delivery for each process

  • To Ensure quality of files processed by the Operations team are within the specified guidelines
  • Achieve Service To Sales Numbers
  • To Ensure all cash management services at the branch are delivered
  • Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
  • Data Analysis & Sharing of best practices with team
  • Ensuring Implementation of Policies & processes
  • Coordination with various HO / Cross functional departments & providing feedback
  • Recruiting and manpower forecast & planning
  • Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction
  • Vendor management (CPV Agencies)
  • Ensuring Compliance & Integrity within the area/region
  • To Support all New Initiatives & functional Projects of the Function


Required Qualifications And Experience

  • Should have 2-4 yearsТ experience, and minimum 1 years managing branch operations
  • Should be a post graduate preferably
  • Should have collaborative work style to engage with peers & colleagues across the company.
  • Should have excellent communication skills along with strong presentation and data analytics skills.
  • Self-motivated and a self-starter

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