Senior Executive - Debt Management Services - The Wheels

Job Purpose

“This position is open with Bajaj Finance ltd.”

Drive Front end collections for the two-wheeler business while ensuring that the team and debt management service agencies follow the appropriate guidelines and code of conduct to ensure maximum collections and achieve minimum loss rates.

Duties And Responsibilities

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

To achieve collection targets assigned to the territory by meeting collection target for the area assigned.

• Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.
• Guideline on steps to be followed for surrender / repossession of vehicle and stock yard management.
• Ensuring legal guidelines are complied for entire Debt Management Services structure in letter and sprits.
• Ensure that the debt management service agencies and executives adhere to the DMS – Compliance guidelines.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring debt management service agencies and executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Evaluate, negotiate and empanel the collection agencies based on their knowledge / experience of TW Collections etc.
• Review the performance of empaneled agencies and sufficiency of “Feet on Street” strength to identify need for additional manpower area-wise / bucket-wise / segment-wise.
• Provide required training & coaching to the Agency FOS, especially those agencies without prior TW collections experience.
• Manage productivity by fixing productivity parameters for DCA/ SMA / Agencies / Debt Management Service Executives and monitoring performance against set parameters on daily basis.
• Handle customer issues escalations.
• Approve waivers on PI as per delegation matrix.
• Ensuring documented feedback and action taken on all cases in soft buckets.
• Ensuring timely payouts to DMS partners (DCA/Agency/PSF).
•   MAJOR CHALLENGES
  
  
  

(Challenges faced on an on-going basis in carrying out the job)

Tracing and repossession of vehicles in shifted / intentional default cases.

•   DECISIONS
  
  
  

(Key decisions taken by job holder at his/her end)

Decisions around allocation, rotation, transfer of responsibilities

•   INTERACTIONS
  
  
  

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work 

 Business teams: To plan for collections and do cost allocation.

 DMS COE - PE Team: To ensure smooth onboarding of DMS partners.

 Legal team: To coordinate on legal/ police cases.

 DMS- COE Team– To Ensure timely payouts to DMS partners with NIL variance.

 Credit Operations team: To ensure reconciliation of cash received and take support for collections drives.

External Clients

Roles you need to interact with outside the organization to enable success in your day to day work 

Agencies/ vendors for off-roll staff: To coordinate for off-roll manpower requirements and drive collections

•   DIMENSIONS
  
  
  

(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions

(These should be quantif

Required Qualifications And Experience

•   SKILLS AND KNOWLEDGE
  
  
  

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

•  Qualifications
  
  
  

Graduation

•  Work Experience
•  Minimum 2-3 years of work experience
•  Prior experience in collections (preferable)
•  Should have experience in NBFC/ banking sector
  
  
  

Strong people management skills and should have managed a large team in the past with significant field experience