Senior Customer Service Executive/Assistant Availability Manager
Unilever
Date: 3 weeks ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Job Title: Senior Customer Service Executive/Assistant Availability Manager
Work Level: WL1C/WL1D
Work Location: Mumbai Reginal Office
Line Manager: Prashant Rathi
MT Demand Planning under Availability Position: WL1C
Purpose Of The Role
To own, drive and facilitate 3TDP & V1 forecasting for organized trade (MT & Ecom)
Main Responsibilities
Work Level: WL1C/WL1D
Work Location: Mumbai Reginal Office
Line Manager: Prashant Rathi
MT Demand Planning under Availability Position: WL1C
Purpose Of The Role
To own, drive and facilitate 3TDP & V1 forecasting for organized trade (MT & Ecom)
Main Responsibilities
- Analyze sales pattern & QGP and create a 3TDP & V1 forecast construct at base pack-customeraccount-Depot level
- Conscious decision making on up lifts/downward impact basis inputs from Brand, CD & Supply planning Team
- Managing complexities of channel behaviors, vulnerabilities, seasonality category ambition vs channel reality
- Event Planning (Big Day, BBD and Public Holiday etc.)
- Analyze forecast accuracy and bias and understand reasons for losses. Identify and implement process enhancements including use of advanced statistical forecasting tools to improve these KPIs
- Periodical review of QGP/3TDP forecast and drive continuous improvement
- Apply advanced data analytics skills to share valuable business insights
- Coordinate monthly 3TDP & V1 process to drive key business decisions
- Champion changes in current processes to drive simplification
- Partner with MT Customer teams for short term forecasting
- Cross-functional collaboration with Brand, CM, CD, Supply Planning,
- Effective communication with relevant stakeholders to drive alignment on Monthly demand plans at Depot Cut
- Forecast Accuracy and Forecast Bias measurement at most granular level
- Drive Depot level estimate hygiene for Best-in-class availability and reduce inventory/cost
- Extreme Bias & Volatility reduction
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