Senior Content Developer

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

What you’ll do:

• Work collaboratively across multiple teams to create internal-facing technical documentation which will be used by software developers, Administrators and Configurators.
• Connect with subject matter experts and proactively manage your own learning to become familiar with our software.
• Work with project managers and subject matter experts to implement timely and effective edits until documentation is ready for publication.
• Create supporting documentation like user guides and training material for our internal software.
• Convert existing PDF documentation into interactive help centers.
• Manage online repository of documentation while meeting deadlines.
• Proactively participate in project planning and scheduling.
• Suggest improvements to documentation, our style guide, and processes whenever possible.
• Adhere to design template and company style guide while organizing and writing documentation.
  
  

What you’ll bring:

• Post-Secondary level education w/ proficiency in English required. (BS/BA in English preferred.)
• 3.5 - 6.5 years of user documentation and API creation experience, preferably with training material on software products and applications.
• Work samples of user documentation you’ve created; please provide at our request.
• A Computer Science background is preferred but not required.
• Experience with MadCap Flare, Adobe Robohelp or similar XML authoring tools required
• Experience learning about and communicating technical topics, such as web-based software development and platform development.
• Superior writing, editing, and communication skills.
• Outstanding organizational/time management, planning and prioritization skills.
  
  

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions
  
  

Hybrid working model:

ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:

Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com