Senior Community Service Executive - Bangalore

Positions Overview

This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines.

Key Responsibilities Profit Center Management

• ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
• Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
• Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
• Renewals: Maintain high client retention rates by proactively managing contract renewals.
  
  

Community Building & Event Management

• Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines.
• Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention.
  
  

Client Satisfaction & Service Delivery

• CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.
• Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.
  
  

Vendor Management

• Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.
  
  

Facilities Management

• Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis.
• Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
• Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.
• ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.
  
  

Participation in Company Initiatives

• Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.
  
  

We are seeking candidates who possess:

• Outstanding Customer Service and proven expertise in client handling
• A dynamic and outgoing personality
• A strong awareness and interest in current affairs
• Collaborative team player with the ability to work effectively within a group
• Ambition and a proactive mindset for continuous learning and skill enhancement
• Enthusiastic, with a track record of active participation
• A keen eye for detail and accuracy
• Consistency in executing Standard Operating Procedures (SOPs)
• A strong desire to grow, with a two-year focus on taking on additional responsibilities
• Excellent communication and interpersonal skills
  
  

Eligibility Requirements:

• 1-3 years of relevant experience
• Must have worked at a Revenue Centre in the last year
• Proficiency in MS Excel/Spreadsheets
• Excellent communication skills, both verbal and written
• Graduate in any stream (MBA preferred)
• Familiarity with the local language is essential.
  
  

Locations

• Coworking-Kirloskar Tech Park Hebbal
• Coworking-Prestige UB City