Senior Business Analyst - Customer Success

Senior Business Analyst - Customer Success - Hyderabad, India

About Nasuni

Nasuni is a profitable, growing SaaS data infrastructure company reinventing enterprise file storage and data management in an AI-driven world. We power the data infrastructure of the world’s most innovative enterprises. Backed by Vista Equity Partners, and trusted by 900+ global customers, including Dow, Mattel, and Autodesk.

Nasuni is headquartered in Boston, USA with offices in Cork-Ireland, London-UK and we are starting an India Innovation Center in Hyderabad India to leverage exuberant analyst talent available in India. Company’s recent Annual Revenue at $160M and is growing at 25% CAGR.

We have a hybrid work culture. 3 days a week working from the Hyderabad office during core working hours and 2 days working from home.

The Position

Nasuni is seeking a Senior Business Analyst to join our Customer Success organization in the India Innovation Center. This role is ideal for a strategic, business-minded analyst who thrives on transforming raw data into actionable insights that shape customer strategy and drive measurable results.

This is not a junior “reporting” role — we are looking for a proactive thinker who can analyze complex business problems, build models, and partner with leaders to design solutions. The analyst will work closely with our Customer Success leadership team, providing critical insights that drive operational and strategic decisions.

Key Responsibilities

• Deliver data-driven insights that influence Customer Success strategy, growth, and operational efficiency
• Build business models and frameworks to evaluate new initiatives, customer health metrics, and retention levers
• Partner with Customer Success leaders to define KPIs, performance dashboards, and executive-level reporting
• Proactively identify opportunities to improve adoption, retention, and expansion through data insights
• Conduct deep-dive analyses on customer health, churn, expansion opportunities, and usage patterns
• Simplify complex findings into compelling recommendations for senior stakeholders
• Collaborate cross-functionally with Finance, Product, and Sales to align insights with company-wide initiatives
  
  

Requirements

• Bachelor’s degree required (business, finance, data analytics, or related discipline)
• 6–8+ years of experience in Business Analysis, Customer Success Analytics, or related operations roles in SaaS / enterprise software
• Strong financial and business background, strategic, analytical and excel modeling experience, with ability to draw insights from large datasets
• Proven track record of influencing decision-making with data-driven recommendations
• Hands-on experience with Salesforce.com, Tableau (or other BI tools), Excel/SQL/Python (a plus)
• Ability to work with diverse datasets in Excel, exploring the data to uncover patterns, anomalies, and key insights
• Ability to run reports, automate repetitive tasks, and conduct analysis necessary to monitor the progress of various Customer Success programs and workstreams
• Excellent presentation and storytelling skills, with ability to communicate insights clearly to executives
• Strategic mindset with ability to think beyond the numbers and connect analysis to business impact
• Passion for customer success and a commitment to measurable outcomes
• Excellent work ethic and integrity – enthusiastic, self-starter, and proactive
• Ability to work collaboratively within the group as well as cross-functionally
• Customer-first sensibility and passion for ensuring their success
  
  

Why Work at Nasuni – Hyderabad?

Benefits

As part of our commitment to your well-being and growth, Nasuni offers competitive benefits designed to support every stage of your life and career:

• Competitive compensation programs
• Flexible time off and leave policies
• Comprehensive health and wellness coverage
• Hybrid and flexible work arrangements
• Employee referral and recognition programs
• Professional development and learning support
• Inclusive, collaborative team culture
• Modern office spaces with team events and perks
• Retirement and statutory benefits as per Indian regulations
  
  

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.

Nasuni is proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and respectful workplace where every team member can thrive. All qualified applicants will receive consideration for employment without regard to race, religion, caste, color, sex, gender identity or expression, sexual orientation, disability, age, national origin, or any other status protected by applicable laws in India or the country of employment. We celebrate individuality and are committed to building a workplace that reflects the diversity of the communities we serve. If you require accommodation during the recruitment process, please let us know.

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