Senior Associate, Salesforce Developer

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Senior Associate, Salesforce Developer

Key Responsibilities

• Salesforce Implementation & Configuration:
• Implement and configure Salesforce Sales Cloud and Service Cloud solutions tailored to client requirements.
• Customize Salesforce applications using Flows, validation rules, and other declarative tools.
• Design and manage data models, including objects, fields, relationships, and schema structures.
• ⁠Familiarity and hands on with basic Apex. Visualforce and/or Lightning Components is a plus.
• ⁠Client Consultation & Requirement Gathering:
• Assist senior consultants in engaging with key client stakeholders and end-users to gather and confirm business requirements.
• Participate in discovery sessions and document client needs under supervision.
• Support the analysis of business processes to identify areas for improvement.
• Project Collaboration & Delivery:
• Actively collaborate with project teams to ensure timely completion of configuration tasks and adherence to project deadlines.
• Participate in project planning, status meetings, and provide regular updates on progress.
• Process Optimization & Best Practices:
• Analyze existing business processes and recommend improvements to enhance efficiency and effectiveness.
• Stay updated with Salesforce best practices and platform updates to provide innovative solutions.
• Experience Cloud & CPQ (Preferred):
• Assist in the setup and customization of Experience Cloud sites to enhance customer and partner engagement.
• Support Salesforce CPQ implementations, including product configurations, pricing rules, and quote generation processes.
• Training & Support:
• Conduct training sessions and create documentation to support user adoption.
• Provide ongoing support and maintenance for implemented Salesforce solutions.
  

Qualifications

• Experience:
• 1–3 years of hands-on experience with Salesforce Sales Cloud and Service Cloud implementations.
• Experience with Experience Cloud and Salesforce CPQ is advantageous.
• Technical Skills:
• Proficiency in creating and managing Salesforce Flows.
• Solid understanding of Salesforce data models and schema design.
• Familiarity with Apex, Visualforce, and Lightning Components is a plus.
• Certifications:
• Required: Salesforce Certified Administrator, Salesforce Platform Developer I, Salesforce Certified Sales Cloud Consultant and/or Service Cloud Consultant.
• Good to have: Salesforce Certified CPQ Specialist, Salesforce Certified Experience Cloud Consultant.
• Soft Skills:
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Active listener with the ability to think strategically and contribute to solving business problems.
• Strong time management skills with the ability to prioritize tasks, use initiative, and be self-directed to meet deadlines.
  

Work Environment

• Hybrid Model: Combination of remote work and in-office collaboration in Kolkata (2-3 days in office).
• Work Hours: 2:00 PM – 11:00 PM IST
  
  

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].