Senior Associate - AEP Section - 12018
GMR Group
Date: 1 week ago
City: Delhi, Delhi
Contract type: Full time
Job Purpose
The core purpose of this role is to handle all the Lost & Found property found inside the airport and its premises as well as prohibited items confiscated by the designated authority at RGI Airport. Receiving of such items/valuables/cash, its safe custody, restoration upon claims and disposal of unclaimed articles/valuables/cash as per prescribed process adds to the role.
ORGANISATION CHART
Accountabilities
Key Performance Indicators
Ensure the ILB Screeners’ certification is not lapsed and also clear the BCAS proficiency tests as per prescribed schedule to keep the certification valid (Mandatory)
BCAS screeners certification test results
Inspection/analysis of images of registered baggage at various levels of Inline Baggage Screening System
Adherence to all the applicable statutory and regulatory compliances
To ensure effective operation of RGI Airport’s Lost & Found Section by fully complying with the laid down procedures in SOP in dealing with Lost & Found items, their retrieval, safe storage and disposal.
Instances of deviation, adherence levels and MAG audit reports.
Ensure proper custodianship and accounting of cash as well as other valuables like yellow metal, precious stone ornaments and white metal in consonance with SOP.
Audit reports and number of non-adherence
To ensure that L&F items received from Customs notified area is handled in coordination with Customs as per SOP
Instances of deviation and adherence level
Key Accountabilities
To ensure timely redressal of all complaints in coordination with RGIA Customer Support team and reply back to the pax / customers within 24 hours
Audit reports and number of non-adherence
Ensure timely deposit of unclaimed currency (both INR and foreign) as per SOP and handle all transactions end to end with total accountability
Instances of deviation and adherence level
Ensure timely disposal of the entire perishables in coordination with Varalakshmi Foundation and recording of each of those instances.
Instances of deviation and adherence level of compliances
Ensure proper maintenance of all the records/ registers and ensure smooth MAG audits without any adverse observations.
Adherence level of compliances and number of audit observations
Daily on-line updation of entire lost & found items, with updated records of availability of all items in the custodianship of L&F section. All the entries shall also be uploaded in RGIA website.
Instances of deviation and adherence level
Continuous endeavor to imbibe and promote GMR Values & Beliefs
Instances of non-adherence
Assist the GM/AGM, S&C, GHIAL in supervising the functioning of various branches of Security and Control and attend such other matters as may be assigned to him by the Chief of Security from time to time.
Number of fruitful assignments
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
External
CISF, Customs, Immigration, Local Police, BDDS team, Raxa, Concessionaires, Airlines, Ground Handling Agencies.
INTERNAL INTERACTIONS
Internal
All GHIAL departments, mostly with TOPS and Customer Support team
FINANCIAL DIMENSIONS
Other Dimensions
EDUCATION QUALIFICATIONS
Graduate
Relevant Experience
The core purpose of this role is to handle all the Lost & Found property found inside the airport and its premises as well as prohibited items confiscated by the designated authority at RGI Airport. Receiving of such items/valuables/cash, its safe custody, restoration upon claims and disposal of unclaimed articles/valuables/cash as per prescribed process adds to the role.
ORGANISATION CHART
Accountabilities
Key Performance Indicators
Ensure the ILB Screeners’ certification is not lapsed and also clear the BCAS proficiency tests as per prescribed schedule to keep the certification valid (Mandatory)
BCAS screeners certification test results
Inspection/analysis of images of registered baggage at various levels of Inline Baggage Screening System
Adherence to all the applicable statutory and regulatory compliances
To ensure effective operation of RGI Airport’s Lost & Found Section by fully complying with the laid down procedures in SOP in dealing with Lost & Found items, their retrieval, safe storage and disposal.
Instances of deviation, adherence levels and MAG audit reports.
Ensure proper custodianship and accounting of cash as well as other valuables like yellow metal, precious stone ornaments and white metal in consonance with SOP.
Audit reports and number of non-adherence
To ensure that L&F items received from Customs notified area is handled in coordination with Customs as per SOP
Instances of deviation and adherence level
Key Accountabilities
To ensure timely redressal of all complaints in coordination with RGIA Customer Support team and reply back to the pax / customers within 24 hours
Audit reports and number of non-adherence
Ensure timely deposit of unclaimed currency (both INR and foreign) as per SOP and handle all transactions end to end with total accountability
Instances of deviation and adherence level
Ensure timely disposal of the entire perishables in coordination with Varalakshmi Foundation and recording of each of those instances.
Instances of deviation and adherence level of compliances
Ensure proper maintenance of all the records/ registers and ensure smooth MAG audits without any adverse observations.
Adherence level of compliances and number of audit observations
Daily on-line updation of entire lost & found items, with updated records of availability of all items in the custodianship of L&F section. All the entries shall also be uploaded in RGIA website.
Instances of deviation and adherence level
Continuous endeavor to imbibe and promote GMR Values & Beliefs
Instances of non-adherence
Assist the GM/AGM, S&C, GHIAL in supervising the functioning of various branches of Security and Control and attend such other matters as may be assigned to him by the Chief of Security from time to time.
Number of fruitful assignments
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
External
CISF, Customs, Immigration, Local Police, BDDS team, Raxa, Concessionaires, Airlines, Ground Handling Agencies.
INTERNAL INTERACTIONS
Internal
All GHIAL departments, mostly with TOPS and Customer Support team
FINANCIAL DIMENSIONS
Other Dimensions
EDUCATION QUALIFICATIONS
Graduate
Relevant Experience
- 8-10 years’ work experience in Airport Security Operations.
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship
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