Security Manager

Pinnacle Teleservices Pvt Ltd


Date: 2 weeks ago
City: Nagpur, Maharashtra
Contract type: Full time
The Security & Compliance Manager will lead the organization’s IT security and compliance initiatives, acting as the Single Point of Contact (SPOC) for all third-party audits, especially from BFSI clients. This role ensures adherence to regulatory, data protection, and industry standards.

Key Responsibilities

  • Act as the Single Point of Contact (SPOC) for all BFSI customer audits, third-party assessments, and compliance reviews.
  • Maintain and enforce security policies, risk registers, audit trails, and compliance documentation.
  • Ensure ongoing compliance with ISO 27001, SOC 2, RBI, GDPR, TRAI, and other applicable BFSI regulations.
  • Conduct internal audits, gap analyses, and drive remediation plans to closure.
  • Coordinate with legal, IT, DevOps, and business teams to ensure audit readiness and evidence collection.
  • Lead incident response planning, security drills, and business continuity testing.
  • Manage vendor risk assessments, NDAs, and third-party compliance documentation.
  • Perform regular risk assessments and maintain an up-to-date risk register.
  • Conduct vulnerability scans across infrastructure, APIs, applications, and endpoints.
  • Coordinate with external vendors for annual penetration testing and ensure timely remediation.
  • Track, prioritize, and patch vulnerabilities based on CVSS scores and business impact.
  • Develop and maintain a compliance calendar to track all audit and certification timelines.
  • Own and manage the Information Security Management System (ISMS) lifecycle.
  • Prepare and present audit reports, dashboards, and risk summaries to senior leadership.
  • Ensure data privacy and protection controls are implemented across all CPaaS services.
  • Conduct security awareness training and phishing simulations for employees.
  • Review and approve security controls for new projects, vendors, and cloud deployments.
  • Maintain incident logs, RCA reports, and ensure timely closure of security incidents.
  • Collaborate with product and engineering teams to embed security-by-design principles.
  • Stay updated with regulatory changes in the BFSI sector and translate them into actionable controls.
  • Lead external certification audits (e.g., ISO, SOC 2) and manage evidence collection and walkthroughs.

Required Skills And Qualifications

  • Bachelor’s degree in information security, IT, or related field.
  • 6+ years of experience in IT security, audit, and compliance.
  • Strong knowledge of BFSI regulatory frameworks and data privacy laws.
  • Experience with GRC tools, audit frameworks, and documentation.
  • Certifications: CISA, CISM, ISO 27001 Lead Auditor, or equivalent preferred.
  • Excellent communication and stakeholder management skills.

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