SDE 2 Frontend - Hybrid

About Us

Hiver offers teams the simplest way to provide outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

As a Software Development Engineer II (Frontend) at Hiver, you will play a pivotal role in shaping our technical landscape, influencing our product roadmap, and guiding our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will lead and mentor a team of highly skilled engineers while providing critical technical direction to our front-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our front-end systems.

What you will be working on?

• Building and maintaining interactive and responsive frontend systems across various form factors. You will own all aspects of frontend development from coding to deploying.
• Understand, follow and improve Hiver's standards for the software development life cycle
• Building next-generation web applications with high reusability.
• Work closely with product and tech team to deliver efficient, maintainable and unit tested software
• Proactively identifies problems with requirements (lack of clarity, inconsistencies, technical limitations) for their own work and team work, and communicates these issues early to help course-correct
• Collaborate with product & business teams to understand customer journey and come up with solutions that help Hiver grow
• Contribute to the architecture and design of new and existing systems
• Helping defining and improving engineering standards, tooling, and processes
• Collaborating closely with designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards
  
  

What we are looking for?

• 4-7 years of hands-on experience building frontend systems.
• Proficiency in Web Fundamentals - HTML5, CSS3 & JavaScript. Experience with modern frameworks like ReactJS is a must have.
• Experience with SASS / TailwindCSS / Material UI (or similar modern CSS solutions / frameworks) is required.
• Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable code
• Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.
• Strong knowhow and experience with frontend tooling and best deployment practices is required.
• An architect's mindset - we want a fast time to market but without undermining long term prospects. You will have to continuously assess the various trade-offs when considering long term vs short term benefits / drawbacks and make informed choices about the optimal approach.
• Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner.
• Responsible for designing and conducting a high-quality code-review process and maintaining highly performant, testable code with following strong software design patterns.
• Breaking down complex problems into small tasks and PRs to deliver value safely and incrementally.
• You will be actively reviewing approaches created by the tech team and helping them to find the optimal solutions to the problems.
• Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and able to communicate effectively with team members and stakeholders.