Salesforce Business Analyst
Tech Mahindra
Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
Job Summary
Job Summary: The Salesforce Tech-Functional Consultant (Business Analyst) will be responsible for bridging the gap between business requirements and technical solutions. This role requires a deep understanding of Salesforce capabilities, business processes, and the ability to work collaboratively with cross-functional teams to deliver scalable and efficient solutions. Key Responsibilities:
Job Summary: The Salesforce Tech-Functional Consultant (Business Analyst) will be responsible for bridging the gap between business requirements and technical solutions. This role requires a deep understanding of Salesforce capabilities, business processes, and the ability to work collaboratively with cross-functional teams to deliver scalable and efficient solutions. Key Responsibilities:
- Collaborate with stakeholders to gather and document business requirements, translating them into technical specifications.
- Design and implement Salesforce solutions that meet business needs and enhance operational efficiency.
- Conduct workshops and meetings to understand business processes and identify areas for improvement.
- Customize and configure Salesforce applications, including Sales Cloud, Service Cloud, and other Salesforce products.
- Develop and maintain documentation for business processes, technical specifications, and system configurations.
- Provide ongoing support and maintenance for the Salesforce platform, including troubleshooting and resolving issues.
- Conduct training sessions for end-users and provide documentation for Salesforce processes and best practices.
- Stay current with Salesforce updates, features, and best practices to ensure the platform is leveraged to its full potential.
- Work closely with development teams to ensure successful project delivery and integration with other systems.
- Perform regular assessments of the Salesforce environment to identify areas for improvement and optimization. Qualifications:
- 8+ years of experience in Salesforce implementation and management.
- Proven experience as a Business Analyst with a focus on Salesforce projects.
- Strong understanding of Salesforce capabilities, best practices, and data modeling.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) are a plus.
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