Salesforce Administrator

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Sales Technology is a passionate team of engineers working diligently to solve a variety of customer-centric problems and challenges. We unleash the potential of other Atlassians working closely with Sales , Partner & Marketing Operations team. As a team, we build intelligent sales and support systems, analytics, and smart tools which leverage a diverse landscape of Atlassian services such as RPA, Salesforce-slack integration etc

You will be responsible for day-to-day Salesforce user maintenance, functionality and data integrity. Manage change in the Salesforce Sales Cloud in partnership with functional business owners and IT SalesTech Team.

Key Responsibilities Include, But Not Limited To

• Manage ongoing SalesForce enhancements and business requirements in partnership with IT and business leaders.
• Work on a variety of business critical projects to grow Salesforce user base and adoption
• Monitor and implement change requests and coordinate weekly, monthly, and quarterly system enhancements. Drive process improvement in support of business roadmap with system changes.
• Support and enhance Salesforce configuration including advanced data manipulation and integrations.
• Perform testing and customization of objects, fields, record types, page layouts, workflow and validation rules in Salesforce with input from business leaders.
• Optimize end to end workflow efficiency related to Marketing, Sales and Finance Service transactions to/from Salesforce and integrated business applications.
• Troubleshoot production issues in a timely manner and provide support when needed. Create and manage cases with Salesforce customer support as needed.
• Maintain data governance with roles, profiles, sharing rules, permissions and groups.
• Maintain database integrity and accuracy via auditing, analysis, and clean up.
• Create and maintain documentation for administrative support and configuration maintenance.
• Develop and maintain a deep understanding of Atlassian business processes in order to make recommendations for improvements to ensure efficient flow of critical business transactions.
• Other duties as assigned.
  
  
  

Qualifications

• Bachelor’s degree in business or related field.
• Minimum of 5 years of experience.
• Certified Salesforce Administrator (ADM 201) required and Certified Salesforce Advanced Administrator (ADM 301) a plus
• Uses skills as a seasoned, experienced professional in SalesForce administration, data management, and reporting.
• Has a full understanding of industry practices and/or company policies and procedures.
• Able to work on problems of diverse scope where analysis of data or situations requires evaluation of identifiable factors.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions for difficult assignments and of diverse scope.
  
  
  

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .