Sales Support Coordinator - Query Resolution, Data Management, Partner Engagement - 2-3 Years - Indore
Worldpay
Date: 3 weeks ago
City: Indore, Madhya Pradesh
Contract type: Full time
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
About The Role
Payment Service Provider (PSP) Account Management
Oversee and maintain relationships with various Payment Service Providers, ensuring account accuracy and operational efficiency. Address and resolve queries by leveraging analytical skills and collaborating with cross-functional teams to identify root causes and implement solutions.
What You'll Own
Cross-Team Collaboration & Query Resolution:
Act as a liaison between internal departments such as Finance, Operations, and Compliance to facilitate timely resolution of PSP-related issues. Analyze incoming queries, determine appropriate stakeholders, and follow through until closure.
Partner Engagement & Meeting Participation
Attend regular calls with external partners and internal stakeholders to capture key discussion points, identify actionable items, and ensure follow-up on deliverables. Maintain a proactive approach to relationship management and issue tracking.
Communication & Knowledge Management
Draft and circulate clear, concise communications related to PSP updates, process changes, and issue resolutions. Support the accreditation process and contribute to the development and upkeep of a centralized knowledge repository to enable faster query resolution and onboarding.
Salesforce Reporting & Data Accuracy
Generate and maintain reports in Salesforce, ensuring data integrity and timely updates. Collaborate with stakeholders to validate and update records, contributing to accurate forecasting and performance tracking.
Reporting & Process Improvement
Participate in reporting calls to share insights and suggest improvements. Analyze trends and performance metrics to identify opportunities for enhancing operational efficiency and service delivery.
What You Bring
Exceptional Communication Skills:
Ability to convey complex information clearly and professionally across diverse teams and stakeholders. Skilled in both written and verbal communication, with a focus on clarity, empathy, and action-oriented messaging.
Analytical & Problem-Solving Abilities
Strong aptitude for analyzing data, identifying patterns, and developing practical solutions to operational challenges. Comfortable working with ambiguity and driving resolution through structured thinking.
Advanced Excel Proficiency
Skilled in using Excel for data analysis, reporting, and visualization. Familiarity with formulas, pivot tables, and data validation techniques to support decision-making and reporting accuracy.
Solution-Oriented Mindset
Demonstrates a proactive and resilient approach to overcoming obstacles. Focuses on identifying root causes and implementing sustainable solutions rather than temporary fixes.
What Makes a Worldpayer
It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply no
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
About The Role
Payment Service Provider (PSP) Account Management
Oversee and maintain relationships with various Payment Service Providers, ensuring account accuracy and operational efficiency. Address and resolve queries by leveraging analytical skills and collaborating with cross-functional teams to identify root causes and implement solutions.
What You'll Own
Cross-Team Collaboration & Query Resolution:
Act as a liaison between internal departments such as Finance, Operations, and Compliance to facilitate timely resolution of PSP-related issues. Analyze incoming queries, determine appropriate stakeholders, and follow through until closure.
Partner Engagement & Meeting Participation
Attend regular calls with external partners and internal stakeholders to capture key discussion points, identify actionable items, and ensure follow-up on deliverables. Maintain a proactive approach to relationship management and issue tracking.
Communication & Knowledge Management
Draft and circulate clear, concise communications related to PSP updates, process changes, and issue resolutions. Support the accreditation process and contribute to the development and upkeep of a centralized knowledge repository to enable faster query resolution and onboarding.
Salesforce Reporting & Data Accuracy
Generate and maintain reports in Salesforce, ensuring data integrity and timely updates. Collaborate with stakeholders to validate and update records, contributing to accurate forecasting and performance tracking.
Reporting & Process Improvement
Participate in reporting calls to share insights and suggest improvements. Analyze trends and performance metrics to identify opportunities for enhancing operational efficiency and service delivery.
What You Bring
Exceptional Communication Skills:
Ability to convey complex information clearly and professionally across diverse teams and stakeholders. Skilled in both written and verbal communication, with a focus on clarity, empathy, and action-oriented messaging.
Analytical & Problem-Solving Abilities
Strong aptitude for analyzing data, identifying patterns, and developing practical solutions to operational challenges. Comfortable working with ambiguity and driving resolution through structured thinking.
Advanced Excel Proficiency
Skilled in using Excel for data analysis, reporting, and visualization. Familiarity with formulas, pivot tables, and data validation techniques to support decision-making and reporting accuracy.
Solution-Oriented Mindset
Demonstrates a proactive and resilient approach to overcoming obstacles. Focuses on identifying root causes and implementing sustainable solutions rather than temporary fixes.
What Makes a Worldpayer
It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply no
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
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