Sales Specialist

Inspired to grow with your experience, learn and share with new colleagues?

Huhtamaki is a key global provider of sustainable packaging solutions for consumers around the world, enabling wellbeing and convenience. Our innovative products protect on-the-go and on-the-shelf food and beverages, ensuring hygiene and safety, and help prevent food waste.

We are committed to protecting food, people and the planet and are on the lookout for passionate and consummate professionals to join our growing team to help us deliver on our ambitious 2030 Strategy. We look for colleagues who Care, Dare and Deliver.

Roles And Responsibilities – Sales Specialist Global Tube Laminates India

• Order Management: Process customer orders efficiently, coordinate with production and logistics teams, and ensure on-time delivery of Global Tube Laminate products.
• Customer Support & Issue Resolution: Address customer inquiries, handle complaints, and provide prompt solutions to ensure a seamless experience and maintain strong client relationships.
• Coordination with Internal Teams: Liaise with sales, supply chain, and quality assurance teams to manage customer expectations, track orders, and resolve any product-related concerns.
• Documentation & Reporting: Maintain accurate records of customer interactions, orders, and service issues while generating reports for internal stakeholders to drive process improvements.
• Process Improvement & Customer Satisfaction: Identify recurring customer concerns, suggest process enhancements, and contribute to initiatives aimed at improving service levels and overall customer experience.
  
  

Key Deliverables – Customer Service Executive (Global Tube Laminate)

• On-Time Order Processing & Delivery: Ensure accurate and timely order processing, coordination with supply chain teams, and delivery as per customer expectations.
• Price List Management: Ensuring the Orders have been logged in system with accurate pricing of the respective customers and maintaining the quarterly prices.
• Customer Query Resolution: Address and resolve customer inquiries, complaints, and service issues within defined SLAs to enhance customer satisfaction.
• Effective Communication & Coordination: Maintain clear communication with customers, internal teams, and stakeholders to ensure seamless operations and service efficiency.
• Accurate Documentation & Reporting: Maintain up-to-date records of orders, customer interactions, and issue logs while generating reports for process improvements.
• Continuous Service Improvement: Identify areas for enhancement in customer service processes and contribute to initiatives aimed at improving efficiency, responsiveness, and overall client experience.
  
  

Join us to shape the future together!