Sales Manager- I&S (Central & South)

Calderys


Date: 2 weeks ago
City: Kolkāta, West Bengal
Contract type: Full time
Responsibilities

Account objectives & forecast:

  • Participate in setting detailed quantified objectives and developing detailed plans (including new opportunities)

Execution: account and relationship management:

  • Accomplish measures and report performance against assigned objectives of targeted accounts.
  • Perform account management duties including (but not limited to) negotiating short term and long term contracts, administering sales contracts and ensuring terms and conditions are adhered
  • in resolution and communication of customer complaints (in coordination with Customer Service)
  • Identify growth/ profitability improvement opportunities (using CRM opportunity management functionality) and advance the relationships with customers in order to fully capture them.
  • Introduce new products and new solutions to the customers.
  • Apply the pricing policy vis -a- vis the assigned accounts.

Sales Forecast

  • Develop accurate forecasts of current and prospective customers.

Customer Intimacy And Needs Understanding

  • Establish and nurture relationship with assigned customers (management, purchasing, R&D)
  • Understand customers' needs (including Technical) test potential ideas and solutions
  • and collaborate with technical services to better serve customers.
  • Gather valuable information about the market and competitors from customers and convey
  • all necessary where appropriate.
  • Collect and document (via CRM) customer knowledge and gather customer needs and feedback (including visit and call reports)
  • Ensure link and communication to other functions (Marketing, Technical Service, Customer Service, R&D, operations) and collaborate with other functions on topics related to the customer when relevant.

Requirements

Essential:

  • B.Tech/B.E.Ceramics/Metallurgy/Chemical/Civil/Material Science with minimum 5 year
  • experience in handling Sales functions.
  • Knowledge of Steel and Refractory Industries.
  • Knowledge of manufacturing process, refractory products and application of products.

Preferred

Interpersonal Skills:

  • Ability to work with teams and lead decision-making processes in a team environment.
  • Excellent interpersonal communication and listening ability.

Management Skills

  • Effective negotiation skills.
  • Project management skills.
  • Effective communication Skills.
  • Strong analytical skills.
  • Excellent planning and organisational skills.
  • A strong ability to be adaptable and flexible.
  • Highly motivated, results oriented driven.
  • Capable of handling multiple priorities.
  • Able to generate multiple solutions to problems in order to troubleshoot them effectively.
  • Able to collaborate with external and internal customers and stakeholders.

Other Skills

  • Ability to interpret basic financial data.
  • Proficient in MS-Office/GSuites.

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