Retail Store Manager
Reliance Retail
Date: 1 week ago
City: Thiruvananthapuram, Kerala
Contract type: Full time
Job Summary
The Retail Store Manager is responsible for the daily operations and overall performance of the retail store. This role ensures high levels of customer satisfaction, staff development, and operational excellence while achieving sales and profitability goals. The ideal candidate is a dynamic leader with strong organizational and communication skills, a passion for retail, and the ability to motivate a team.
Key Responsibilities
The Retail Store Manager is responsible for the daily operations and overall performance of the retail store. This role ensures high levels of customer satisfaction, staff development, and operational excellence while achieving sales and profitability goals. The ideal candidate is a dynamic leader with strong organizational and communication skills, a passion for retail, and the ability to motivate a team.
Key Responsibilities
- Sales & Customer Service
- Drive store sales to meet or exceed targets.
- Deliver excellent customer service and resolve customer issues effectively.
- Implement in-store marketing strategies and promotional events.
- Staff Management
- Recruit, train, and supervise store staff.
- Schedule staff shifts to ensure adequate coverage.
- Conduct regular performance reviews and provide coaching.
- Operations & Inventory
- Oversee daily operations including opening/closing procedures.
- Monitor stock levels and manage inventory ordering, receiving, and loss prevention.
- Ensure compliance with health and safety standards.
- Financial Management
- Manage store budgets and control expenses.
- Review financial statements, sales reports, and KPIs.
- Make data-driven decisions to improve profitability.
- Visual Merchandising
- Maintain high visual merchandising standards in alignment with brand guidelines.
- Ensure the store is clean, organized, and appealing to customers.
- High school diploma or equivalent (Bachelors degree preferred).
- 3+ years of retail management experience, preferably in a supervisory role.
- Strong leadership and interpersonal skills.
- Excellent communication, organizational, and problem-solving abilities.
- Proficient with point-of-sale (POS) systems and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Leadership and team development
- Sales and goal orientation
- Customer focus
- Attention to detail
- Decision-making and conflict resolution
- Adaptability in a fast-paced environment
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