Retail Operations - SRA
Crisil
Date: 18 hours ago
City: Chennai, Tamil Nadu
Contract type: Full time
Overview: Provides centralised support for retail‑bank operations, focusing on consumer loan servicing. Ensures accurate processing, documentation and compliance across multiple retail loan products.
Key Responsibilities
- Assist branches with consumer loan booking, payment posting, escrow administration and payoff requests.
- Perform daily reconciliations of consumer‑loan sub‑ledger and resolve exceptions.
- Maintain and review loan documents for completeness and compliance with customer‑identification and consumer‑protection regulations (e.g., Truth in Lending Act).
- Monitor operational controls and prepare for audits; participate in process improvements and system upgrades.
Qualifications
- Bachelor’s degree or equivalent experience; at least 2 years in retail loan servicing.
- Knowledge of consumer‑loan products and relevant regulations (e.g., Reg Z, Reg E).
- Proficiency in retail banking systems and strong customer‑service skills
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