Resort Manager
Meravilla Pool City
Date: 3 weeks ago
City: Nashik, Maharashtra
Salary:
₹300,000
-
₹360,000
per year
Contract type: Full time
Skills:
resort manager, Hotel Management, Managment, Food And Beverage Operations, Food Safety, Customer Service,
Resort Manager
To maximize revenues & profitability of the Resort and ensure prompt, accurate and
Personalized service to all customers
FINANCIAL
To ensure daily, monthly, yearly revenue budgets are accomplished
Prepare the monthly managers report
Implement effective planning for the operations
Review the income and expenditure statement and actions accordingly
To ensure the costs are controlled effectively
CUSTOMER
Activity involved in planning and implementation of festivals / events
To keep abreast of market trends and events
To act on guest complaints and feedback and rectify the same
Builds rapport / P.R with guest
Actively involved in marketing of the restaurant
To maximize the excellent scores/guest satisfaction of the outlet
PRODUCT
To minimize the wastage
To train staff about the product and maintenance of service standards
To co-ordinate with housekeeping to maintain cleanliness
Emphasis on quality enhancement in terms of product and restaurant
Constantly strive towards innovation in terms of service and product
To co-ordinate for preventive maintenance of equipment
LEARNING AND GROWTH
Actively involved in staff training in terms of operational and job knowledge
Conduct effective appraisals & job chats of staff
GUEST SERVICE SUPERVISIOR
Ensure prompt, accurate and personalized service to all customers and take the responsibilities in the absence
of Resort Manager.
FINANCIAL
Helps outlet manager to prepare the monthly managers report
Drive down the effective planning for the operations.
To ensure that costs are controlled effectively.
To co-ordinate and complete any other job / task assigned
CUSTOMER
Ensure personalized service is provided to all guests
Assisting outlet manager in planning and implementation of festivals in the outlet
Update outlet manager about the new market trends and events
Involved in marketing of the resort
Carry out market survey and analysis the same, report to the outlet manager on the same
Builds rapport / P.R with guest
PRODUCT
Emphasis on quality enhancement in terms of service and product
To minimize wastage
Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment
LEARNING AND GROWTH
To train staff in co-ordination with the outlet manager about the product and service knowledge
Maintain cordial relationship with allied departments
GUEST SERVICE ASSOCIATE
Ensure prompt, accurate and personalized service to all customers
FINANCIAL
To ensure that costs are controlled effectively
Drive the effective planning for the operations.
To co-ordinate and complete any other job / task assigned
CUSTOMER
Carry out personalized service to all guests
PRODUCT
To minimize wastage
Trained about the product and service knowledge
Emphasis on quality enhancement in terms of service and product
Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment
LEARNING AND GROWTH
To enhance knowledge on food and beverage
Follow instructions given by outlet manger / supervisor
resort manager, Hotel Management, Managment, Food And Beverage Operations, Food Safety, Customer Service,
Resort Manager
To maximize revenues & profitability of the Resort and ensure prompt, accurate and
Personalized service to all customers
FINANCIAL
To ensure daily, monthly, yearly revenue budgets are accomplished
Prepare the monthly managers report
Implement effective planning for the operations
Review the income and expenditure statement and actions accordingly
To ensure the costs are controlled effectively
CUSTOMER
Activity involved in planning and implementation of festivals / events
To keep abreast of market trends and events
To act on guest complaints and feedback and rectify the same
Builds rapport / P.R with guest
Actively involved in marketing of the restaurant
To maximize the excellent scores/guest satisfaction of the outlet
PRODUCT
To minimize the wastage
To train staff about the product and maintenance of service standards
To co-ordinate with housekeeping to maintain cleanliness
Emphasis on quality enhancement in terms of product and restaurant
Constantly strive towards innovation in terms of service and product
To co-ordinate for preventive maintenance of equipment
LEARNING AND GROWTH
Actively involved in staff training in terms of operational and job knowledge
Conduct effective appraisals & job chats of staff
GUEST SERVICE SUPERVISIOR
Ensure prompt, accurate and personalized service to all customers and take the responsibilities in the absence
of Resort Manager.
FINANCIAL
Helps outlet manager to prepare the monthly managers report
Drive down the effective planning for the operations.
To ensure that costs are controlled effectively.
To co-ordinate and complete any other job / task assigned
CUSTOMER
Ensure personalized service is provided to all guests
Assisting outlet manager in planning and implementation of festivals in the outlet
Update outlet manager about the new market trends and events
Involved in marketing of the resort
Carry out market survey and analysis the same, report to the outlet manager on the same
Builds rapport / P.R with guest
PRODUCT
Emphasis on quality enhancement in terms of service and product
To minimize wastage
Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment
LEARNING AND GROWTH
To train staff in co-ordination with the outlet manager about the product and service knowledge
Maintain cordial relationship with allied departments
GUEST SERVICE ASSOCIATE
Ensure prompt, accurate and personalized service to all customers
FINANCIAL
To ensure that costs are controlled effectively
Drive the effective planning for the operations.
To co-ordinate and complete any other job / task assigned
CUSTOMER
Carry out personalized service to all guests
PRODUCT
To minimize wastage
Trained about the product and service knowledge
Emphasis on quality enhancement in terms of service and product
Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment
LEARNING AND GROWTH
To enhance knowledge on food and beverage
Follow instructions given by outlet manger / supervisor
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