Reservation Executive

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Reservation Executive implements all sales activities in his / her area of responsibility and assists the Reservation Manager in handling groups less than 10 guestrooms as well as the in-house catering, under the general guidance and supervision of the Director of Reservation and Senior Reservation Managers, in coordination with the Commercial Director.

What will I be doing?

As the Reservation Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the relevant Hilton University courses promptly and pass the tests.
• Receive and understand hotel product knowledge and related activities.
• Implement all sales action plans related to his / her market area as outlined in the marketing plan.
• Establish and maintain files on major active accounts within his / her market areas.
• Promote and produce sales leads for other Hilton hotels.
• Provide feedback to the Director of Business Development / Director of Reservation/ Senior Reservation Managers / Reservation Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone calls and direct mail in his / her market areas.
• Assist Reservation Managers in conducting hotel inspection for all walk-ins, meeting groups and contracted clients, planning next steps for future follow-ups.
• Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.
• Disseminate sales related information to other departments as appropriate.
• Attend all pre-conference meetings as required, arranged by the Banquet Sales department and assist in the preparation of post-conference reports.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
• Establish and maintain effective team member relations.
• Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and team members.
• Perform related duties and special projects as assigned.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
  
  
  

What are we looking for?

A Reservation Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University graduate.
• Minimum 2 years of experience in a similar capacity with international chain hotels.
• Excellent command of written and spoken English and Chinese to meet business needs.
• Good communication and interpersonal skills.
• Able to work under pressure and deal with stressful situations during busy periods.
• Good team player.
• Have hotel Reservation experience and hotel database.
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree by Hilton Jaipur

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Sales