Reservation Ambassador

Raffles Hotels & Resorts


Date: 3 weeks ago
City: Jaipur, Rajasthan
Contract type: Full time
Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

Prime Function:

  • Plan the room reservations.
  • Ensure proper selling techniques and strategies are utilized to maximize room revenues.
  • Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
  • Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities

Sales & Marketing Planning:

  • Plan & prepare forecasts on a timely basis for review.
  • Plan & prepare monthly reports, forecasts and other relevant reports.
  • Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure that the team has been trained for all safety provisions.

Financial Management

  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
  • Assist in the development of occupancy forecasts for the annual budget.

Operational Management

  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  • Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
  • Ensure calculative overbooking.
  • Give discounts and corporate rates, as per the company’s policy.
  • Supervise and delegate work to reservation associate
  • Ensure that all reservations are recorded as per standard procedures.
  • Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities

  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
  • Ability to accept responsibility;
  • Self confidence, motivation, drive and tenacity;
  • Ability to enhance organizational performance;
  • Ability to clearly delegate tasks and responsibilities;
  • Ability to think strategically, inductively, and creatively;
  • and the propensity to recognize and acknowledge other peoples’ ideas.

Replacement And Temporary Mission

Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

Minimum 1 year of social event experience with similar capacity to 5-star hotels.

Good communication and customer contact skills

Post-Secondary Education Or Relevant Qualifications For Reservation.

Additional Information

  • Strong interpersonal and problem solving abilities
  • Opera Experienced
  • Fluency in English, additional languages are a plus.

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