Reporting Module Owner (ServiceNow)

To own and continuously improve the Reporting module within the MyHR, ensuring the availability of meaningful, accurate, and customer-oriented dashboards that support data-driven decision-making across the organization. This role is critical to monitor the performance of key HR processes (e.g. case handling, document creation, knowledge usage, survey results, GenAI usage) and ensure transparency on the value and evolution of MyHR.

In your new role you will:

• Own and govern the Reporting module in ServiceNow, ensuring alignment with MyHR roadmap and PS Excellence requirements.
• Design, build and enhance dashboards across the following areas:
• People Services backlog and Workspace handling performance.
• HR survey response rates and satisfaction levels.
• Document Creation metrics (volumes, trends, usage).
• GenAI usage and areas for improvement.
• Knowledge usage and optimization (views, searches, ratings, updates).
• Adjust dashboard logic and views based on feedback from People Services leaders, module owners and process experts.
• Monitor data accuracy, completeness and usability of reports.
• Collaborate with IT and Technical Experts on technical development and dashboard implementation.
• Identify and propose enhancements to improve the reporting user experience (e.g. filters, visualizations).
• Support data preparation and reporting to showcase MyHR improvements and platform adoption.
• Explore potential to apply process mining tools to monitor and optimize HR case handling and service efficiency.
• Ensure proper documentation of metrics, data definitions and reporting concepts.
• Support enablement of HR stakeholders in using available reports effectively.
  

You are best equipped for this task if you have:

• Bachelor’s or Master’s degree in Data Analytics, Business Intelligence, Information Systems, or a related technical field.
• 3-4 years of hands-on experience working with ServiceNow reporting tools (e.g. SPO, Performance Analytics, Dashboards).
• Strong data analysis skills and ability to convert complex information into actionable insights.
• Demonstrated experience in building dashboards and reporting solutions for operational or strategic use.
• Familiarity with HR service delivery context is a plus, but not mandatory.
• Experience with process mining tools is a strong asset.
• Ability to collaborate in cross-functional, international environments.
• Strong communciation and presentation skills in English
  
  

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

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